Claims Technician, Workers Compensation

About the role

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Claims Technician, with moderate guidance, is responsible for initiating, directing, and controlling the activity in support of case management and the claims process in accordance with the Markel Service Standards. The Claims Technician may be called upon to assist the Claims organization with other responsibilities as requested by management. Unless otherwise indicated, all items included in the Outcome Statements are measured by Supervisor’s/Manager’s observations, quantity of work completed, external and internal feedback and Audits. Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We’re all about people | We win together | We strive for better We enjoy the everyday | We think further.

Responsibilities

• Complete assigned daily claims support activities timely and accurately (whether as primary or backup role) according to Markel Service Standards.
• Including but not limited to; setting up first notices of loss according to established guidelines and routing documents and new losses accurately either via email or through document management system.
• Maintain understanding of departmental service standards, guidelines, processes and procedures.
• Look for ways to improve efficiencies and minimize processing and workflow issues. Shares that information with team and management.
• Work effectively in a team environment to include participation on projects and testing initiatives.
• Display flexibility to support evolving department and business needs.

Qualifications

• Strong PC skills, especially in Word, Excel, Outlook and paperless working environment
• Ability to learn other software required for role
• Strong skills in verbal and written communication, analysis and problem solving, organization and time management
• Excellent customer service skills
• Detail-oriented
• Self-directed and highly productive with minimal supervision
• Comfortable with high volume workloads, multiple priorities and productivity standards
• Experience working in