Claims Technician, Workers Compensation

About the role

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Claims Technician, with moderate guidance, is responsible for initiating, directing, and controlling the activity in support of case management and the claims process in accordance with the Markel Service Standards. The Claims Technician may be called upon to assist the Claims organization with other responsibilities as requested by management. Unless otherwise indicated, all items included in the Outcome Statements are measured by Supervisor’s/Manager’s observations, quantity of work completed, external and internal feedback and Audits.

Responsibilities

• Complete assigned daily claims support activities timely and accurately (whether as primary or backup role) according to Markel Service Standards.
• Setting up first notices of loss according to established guidelines and routing documents and new losses accurately either via email or through document management system.
• Maintain understanding of departmental service standards, guidelines, processes and procedures.
• Look for ways to improve efficiencies and minimize processing and workflow issues; share that information with team and management.
• Work effectively in a team environment to include participation on projects and testing initiatives.
• Display flexibility to support evolving department and business needs.

Qualifications

• Strong PC skills, especially in Word, Excel, Outlook and paperless working environment.
• Ability to learn other software required for the role.
• Strong skills in verbal and written communication, analysis and problem solving, organization and time management.
• Excellent customer service skills.
• Detail-oriented.
• Self-directed and highly productive with minimal supervision.
• Comfortable with high volume workloads, multiple priorities and productivity standards.
• Experience working in a team-oriented, collaborative environment.
• Strong desire for continuous improvement.
• High school diploma or equivalent required; some college preferred.
• Insurance experience preferred.
• US work authorization required; Markel does not provide visa sponsorship for this position, now or in the future.

Pay

The salary range for this position is $18.46 - $38.46. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Benefits

Markel Group (NYSE – MKL) a fortune 5