Claims Svc Rep.

Flexible Schedule

Training schedule is Monday-Friday 8:30 AM - 5:00 PM. Post Training - Monday-Friday 8:00am-4:30pm OR 9:00 AM - 5:30 PM and shared responsibility of Saturday rotation from 8:30 - 5:00 pm (Two Saturdays per month rotation). Two days per week in-office (Tuesday/Wednesday) before and after training.

Responsibilities

• Respond to electronically and phone submitted claim losses and first notice of loss calls from claimants, insureds and other parties
• Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action
• Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities
• Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company’s network generating an electronic claim file
• Applies basic communication skills to interpret caller’s inquiries and offers available options
• Utilizes established workflows to initiate claim activities as required
• Recognizes coverages, claim processing requirements and related claims systems
• Learns to identify claims and takes appropriate actions
• Contacts vendor to establish language services for language interpretation and translation

Requirements

• Associate’s degree or working towards your associate’s degree is strongly preferred
• Typically 1 -3 years of experience in the service, financial or hospitality industry preferred
• Six months to one year of call center and/or office experience required
• Troubleshooting experience desired
• Self-starter
• Has an energetic, positive and professional attitude
• Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products (Word/Excel, Outlook, SharePoint, Teams); Independent use of provided resources
• Excellent written and verbal communication skills
• Seeks to collaborate and promotes inclusion and respect
• Dedicated to meeting the expectations and requirements of internal and external customers
• Understands the importance of teamwork and developing and maintaining cooperative relationships
• Exhibits service behaviors that include empathy and patience when communicating with customers.
• Ability to deal with conflict effectively
• Disciplined to follow scripts, while showing initiative to seek additional information as needed
• Demonstrates attention to detail
• Agile and adapts to new, different, or changing situations, requirements, or priorities
• Shares knowledge, skills, and expertise with others; collaborates with others

Skills

• Ability to meet and/or exceed established goals within set training timeline

Physical Demands & Work Environment

• Ability to use a personal computer, call center phone and other standard office equipment
• Sit and/or stand for extended periods (75%-90%)
• Able to perform in a dynamic/fast paced work environment