Claims Support Specialist II

TEKsystems is partnering with Erie Insurance to hire a Claims Support Specialist for their Lexington, KY office. This is an excellent opportunity for candidates looking to build experience in customer service, administration, and the insurance industry with a company known for its stability, employee-focused culture, and long-term growth.

Responsibilities

• Answer incoming calls from policyholders, claimants, agents, and adjusters
• Provide exceptional customer service and direct inquiries to the appropriate parties
• Enter new claims and update claim information within company systems
• Prepare, process, and maintain claims-related documentation
• Assist with filing, scanning, copying, mail distribution, and other administrative activities
• Support claims professionals with follow-up activities and claim file maintenance
• Welcome and direct visitors as needed
• Assist with office coordination and general support functions

Requirements

• Strong customer service and communication skills
• Ability to multitask and work in a fast-paced office environment
• Comfortable handling phone-based customer interactions
• Strong attention to detail and organizational skills
• Previous customer service, administrative, call center, receptionist, or office support experience preferred
• Open to entry-level candidates with a strong work ethic and willingness to learn

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

$15.00 - $16.00/hour

Schedule

• Monday-Friday, 8:00 AM-4:30 PM
• 6-month contract
• 100% onsite in Lexington, KY

About Erie Insurance

• Celebrated 100 years in business in 2025
• Known for outstanding company culture and long-term stability
• Family-oriented work environment
• Consistent growth with a strong reputation in the insurance industry
• Opportunity to gain valuable experience within claims and insurance operations