Claims Support Representative

About the role

One80 Intermediaries is seeking a Claims Support Representative to join our growing team in Albany, NY. The part-time Claims Support Representative will provide general clerical support for assigned claims administration unit(s), including data entry, digital indexing, and mailing activities.

Responsibilities

• Monitors digital mail queues to receive new disability claim and supplemental claim documents.
• Performs data entry of claimant information into claim system (LuminX) and indexes documents to claimant records in administration system (Synergy).
• Responsible for meeting turnaround time (TAT) and quality standards to ensure timely and accurate handling of documents.
• Provides administrative support to the dental consultant claim review team—including assigning new claims, processing dental provider correspondence, and forwarding completed claims using process management software (OnBase).
• Responds to dental provider requests for information and/or claim status.
• Performs general clerical duties as needed, including but not limited to faxing and preparing materials for mailing.

Requirements

• High school diploma or general education degree (GED).
• Minimum data entry skills of 7,000 numeric keystrokes/hour and 6,000 alphanumeric keystrokes/hour.
• PC proficiency, including ability to work with word processing and data management programs.

Pay

$18.00 per hour.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: Employee Stock Purchase Plan (ESPP), 401k, Student Loan Assistance, Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.