Claims Support Representative

Responsibilities

• Complete new claim setup in the claims administration system (Guidewire ClaimCenterTM).
• Copy and prepare files for subpoenas, litigation needs, and providing documents to attorneys through secure file share.
• Open, sort and index incoming mail to route to the appropriate claim file or claims individual.
• Aid in medical bill workflow between company and medical bill review vendor.
• Retrieve and address voicemails as needed.
• Aid in the management and routing of incoming e-mail correspondence that comes to a general claims support e-mail address.
• Assist with other projects as determined/assigned by management.

Qualifications

• Completion of High School diploma or equivalent certification.
• Insurance Claim Support experience preferably in workers’ compensation and commercial liability insurance preferred.
• Ability to learn systems and understand the need for timely follow up and processing.
• Demonstrates strong written and oral communications skills.
• Ability to interact with all levels of the organization.
• Demonstrates organizational skills while working on multiple projects.
• Working knowledge of MS Outlook, Word, Excel, and other office machines as needed.
• Able to handle all objectives with minimal management involvement.
• Ability to adjust to a new situation and changing priorities with minimal impact to daily responsibilities.
• Highly ethical and can maintain confidentiality.

Skills

• Strong written communication skills.
• Strong oral communication skills.
• Organizational skills.
• Ability to work on multiple projects simultaneously.
• Ability to learn systems quickly.
• Timely follow up and processing capabilities.
• MS Outlook proficiency.
• MS Word proficiency.
• MS Excel proficiency.
• Able to maintain confidentiality.
• Able to adapt to changing priorities.

Pay

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Schedule

N/A

Benefits

The Company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.