Claims Specialist I

About the role

The Claims Specialist I will handle auto and general liability claims under general supervision and moderate exposure claims involving some litigation. The position also ensures ongoing adjudication of claims within the Company standards, industry best practices and specific client service requirements.

What you'll do

• Maintain high standards of customer service, including prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards
• Conduct a thorough investigation of coverage, liability and damages
• Document facts and maintain evidence to support claim resolution
• Comply with all statutory and regulatory requirements in all applicable jurisdictions
• Establish appropriate loss and expense reserves with documented rationale; ongoing review of reserves required through life of file
• Demonstrate technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines
• Communicate effectively with internal and external customers on claims and account issues
• Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory
• Effectively manage litigation process and defense counsel to ensure timely and cost-effective outcomes

Requirements

• Property and Casualty licenses required; must be obtained within 6 months of hire
• 3+ years previous auto or general liability claim experience preferred, bodily injury experience
• Excellent verbal and written communication skills
• Excellent customer service skills
• Analytical with good decision-making skills
• Strong organizational skills and detail oriented
• Ability to work independently, handle multiple tasks simultaneously and exercise good judgment

Benefits

Total Rewards Program includes benefits focused on health, wellbeing, financial security, and professional development.