Claims Specialist Bilingual (Spanish)

Responsibilities

• Provide a high level of customer service to all customers and retailer partners through phone calls, emails, and other communications.
• Respond to emails, create claims, review documentation, monitor progress queues, and authorize services to facilitate the repair of furniture.
• Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes, including determining coverage, sending inspection packets, authorizing technicians, ordering parts, recommending exchanges, administering settlements, and collecting complaints.
• Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.
• Provide timely actions and responses on all communication received from retailers, customers, and manufacturers.
• Receive and review Inspection Packets from customers, determine warranty replacement or denial.
• Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan.
• Process inbound calls - document updates and provide any follow-up action required.

Requirements

• Proficient users of computers.
• Excellent verbal and written communication skills.
• A friendly tone.
• Resilient to change and adaptable to new procedures.
• Demonstrate professionalism with every client.

Qualifications

• Successful understanding and completion of existing training.
• Ability to execute functions necessary for processing of existing claims.
• High School Diploma or General Education Degree (GED).
• Computer and keyboard proficiency.