Claims Specialist

About the role

As a Claims Specialist with TQL, you will be responsible for overseeing claims validation, payments, insurance & carrier collections on behalf of the team while managing an evolving portfolio of claims. You will be expected to be thoroughly knowledgeable in cargo claim law and have an understanding in how to file proper claims with Insurance Adjusters and Underwriters in a way that maximizes the coverage provided by insurers. The role requires the Claims Specialist to strive to resolve claims, a high degree of claims industry knowledge, excellent organizational skills, and the ability to maintain TQL’s reputation of professionalism and integrity when dealing with internal and external parties in sensitive situations.

Responsibilities

• Responsible for overseeing an efficient and timely customer claims payment process
• Develop and maintain a specific process and set of consistently applied routines governing how we manage and support Customer Payments, Insurance & Carrier Collections
• Coordinate and ensure timely processing of claims payments, insurance denial reviews, and carrier collection activities
• Maintain and share claims risk management trends as a result of our claims experience with Operational Sales-Claims Prevention team for consideration/communication
• Serve as a key senior support role with the Claims Supervisor, acting as a backup as needed to assist in supervisory-related task/duties
• Manage a subset of more difficult Claims, as needed/assigned by the Claims Supervisor

Benefits

• Competitive base salary
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Employee referral bonuses
• Fast-paced, high-energy work environment
• Career advancement opportunities within one of the nation’s largest freight brokerage firms
• Collaborative team environment with hands-on training and development
• Certified Great Place to Work with 900+ lifetime workplace award wins

Requirements

• 2+ years’ experience in claims, insurance, fraud or another related field preferred
• Previous leadership experience preferred
• Strong, independent decision-making skills while maintaining great relationships with the sales department
• Ability to work quickly and handle requests
• Capable of meeting multiple deadlines occurring at the same time
• Ability to prioritize various requests and handle changing priorities
• Excellent organizational skills with strong attention to detail
• Good communication skills
• Strong customer service orientation
• Focused, positive attitude

Location: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245. Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.