Claims Specialist

About the role

Serve Texas with private-sector urgency and public-sector purpose. Every dollar the State of Texas collects, holds, or spends runs through the Comptroller's Office. We are the state's chief tax collector, accountant, revenue estimator, treasurer, and purchasing manager. We write the checks and keep the books for the multi-billion-dollar business of state government, and we serve virtually every Texan while doing it. Texans trust us with their money. We earn that trust every day by safeguarding taxpayer dollars, cutting waste, and finding better, faster, more efficient ways to get the job done. This is not a place to coast. The work is demanding, the pace is fast, and the standards are high. We want people who take ownership, question the status quo, and think creatively seeing beyond the obvious to solve the problems facing Texans. We measure ourselves by results. If you're driven by the idea that government can work better, and willing to work hard to prove it, you'll fit in here. You'll get real responsibility, meaningful work, and the chance to build your career alongside sharp, mission-focused professionals. We invest in people who invest in the job, with on-the-job training, professional development, and room to grow as fast as your performance allows. Public service is a calling. If you're ready to make every taxpayer dollar count, we want to hear from you.

Join the Unclaimed Property division as a Claims Specialist! Work involves performing highly complex (senior-level) claims examination work in the Contract Claims Section of the Unclaimed Property Division. Work involves handling claimant telephone inquiries and claims generation, receipt and determination. May train others and serve as a subject matter expert for section processes and to journey-level peers. May perform quality control on approved high value claims. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Responsibilities

• Reviews, edits, and determines the validity of unclaimed property claims.
• Responds to email and telephone inquiries from claimants; researches and generates claims based on telephone inquiries.
• Processes, examines, edits, and updates claimant stock accounts; documents actions; and monitors accounts for completion of subsequent actions.
• Identifies system problems.
• Learns and applies knowledge to progressively more critical and complex claims.
• Keeps supervisor informed of significant problems or errors and their causes; recommends appropriate solutions.
• Represents the section/division in meetings and in planning sessions.
• Provides requested written information in a clear and concise manner.
• Assists in the development of procedures.
• Plans, develops and implements on-the-job training as assigned.
• Performs related duties as assigned.
• Required travel percentage: 5%.

Requirements

Education: Graduation from an accredited four-year college or university with a bachelor's degree. Preferred: bachelor's