Claims Specialist

Responsibilities

• Provide a high level of customer service to all customers and retailer partners through receiving and transmitting phone calls, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services.
• Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes, including determining coverage, sending inspection packets, authorizing technicians, ordering parts, recommending exchanges, administering settlements, and collecting complaints.
• Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.
• Receive and review Inspection Packets from customers, determine warranty replacement or denial.
• Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan.
• Process inbound calls - document updates and provide any follow-up action required.

Requirements

• Proficient users of computers.
• Excellent verbal and written communication skills.
• A friendly tone.
• Resilient to change and adaptable to new procedures.
• Demonstrate professionalism with every client.

Qualifications

• Successful understanding and completion of existing training.
• Ability to execute functions necessary for processing of existing claims.
• High School Diploma or General Education Degree (GED).
• Computer and keyboard proficiency.

Benefits

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

Pay

Pay Range $17.00 - $17.00 Hourly

Schedule

N/A