Claims Specialist

About the Role

As a Claims Specialist, your primary responsibility is providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will engage in daily communication through phone calls, emails, and other channels, managing the entire claim process from start to finish.

Responsibilities

• Provide daily inbound and outbound communication coverage (phone, email, etc.)
• Manage inbound customer/retailer inquiries and follow-up relating to the entire claim process, including determining coverage, sending inspection packets, authorizing technicians, ordering parts, recommending exchanges, administering settlements, and collecting complaints
• Review and monitor open claims, proactively following up to facilitate claim closure while maintaining accuracy and customer service
• Provide timely actions and responses to all communication from retailers, customers, and manufacturers
• Receive and review Inspection Packets, determining warranty replacement or denial
• Offer and facilitate Service Solutions for consumers outside of warranty or not covered by a protection plan
• Understand and guide users on the basics of the retailer portal for claims
• Process inbound calls, document updates, and provide necessary follow-up actions

Qualifications

• Successful understanding and completion of existing training
• Ability to execute functions necessary for processing existing claims
• High School Diploma or General Education Degree (GED)
• Computer and keyboard proficiency

Skills

• Excellent verbal and written communication
• Friendly tone and professional demeanor
• Resilience to change and adaptability to new procedures

Pay

$17.00 Hourly