Claims Specialist

About the role

As a Personal Injury Claims Examiner, you’ll provide reassurance and assistance that make a difference in our customers' lives. You will guide policyholders through often complicated medical aspects of auto insurance claims as you deliver world-class service. You will investigate medical necessities and determine casualty.

Responsibilities

• Manage incoming calls and collect accident facts
• Investigate claim details and collect statements from involved parties
• Assist in the process of getting customers back on the road
• Resolve customer concerns ensuring a positive experience
• Drive customer satisfaction through meaningful interactions

Requirements

• High School Diploma or GED required; College degree preferred
• Strong customer service, interpersonal, problem-solving, and empathy skills
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms
• Experienced in high-volume call centers with KPIs and measurable goals
• Available to work evenings, weekends, and holidays

Preferred Qualifications

• Customer-facing Claims experience
• Active Adjusters license

Benefits

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more)
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating)
• 401(k) with up to 6% match, vested immediately
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually)

Professional Growth

• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills

Schedule

• Complete in-office training, then opportunity to work 80% on-site and 20% off-site
• Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines

Pay

• Starting Salary: $22.34 – $26.46/hour ($45,015 – $53,317 annually)
• Differentials: +10% for evening shifts; +20% for weekends

Office Location

1345 Perimeter Parkway, Virginia Beach, VA 23454