Claims Specialist

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Your Impact at GEICO

As an Auto Claims Specialist, you’ll reassure customers and offer solutions when they need us the most with empathy and care. You will guide policyholders through their coverage and the steps to get back on the road safely.

What Makes This Opportunity Exciting?

• Office Location: 2280 N. Greenville Ave. Richardson, TX 75082

Compensation & Incentives

• Starting Salary: $28.29 per hour / $57,004 annually and $34.74 per hour / $70,001 annually
• Differentials: +10% for evening shifts; +20% for weekends
• Bonuses: $1,500 sign-on for licensed candidates

Benefits

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more)
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating)
• 401(k) with up to 6% match, vested immediately
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually)

Professional Growth

• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills

Workplace Flexibility

• Complete in-office training, then opportunity to work 80% on-site and 20% off-site
• Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines

How You’ll Make a Difference

Customer Interaction

• Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road

Problem Resolution

• Resolve customer concerns, ensuring a positive experience

Meaningful Impact

• Drive customer satisfaction through meaningful interactions

Experience & Qualifications

• 3+ years of customer-facing claims experience preferred
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred
• Active Adjusters license preferred (training and exam fees provided)
• High School Diploma or GED required; College degree preferred

Core Skills

• Strong customer service, interpersonal, problem-solving, and empathy skills
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms
• Availability to work evenings, weekends, and holidays

The GEICO Pledge

• Great Company: Protecting customers through life’s twists and turns with innovation and integrity
• Great Careers: Personalized development programs, mentorship, and certification assistance
• Great Culture: Inclusive and collaborative culture rooted in shared success
• Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future