Claims Specialist

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate, navigation, EEO, etc. Also remove application instructions. We need to preserve all substantive info. Let's parse the posting. First paragraph: "Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Claims Specialist to join our growing team. As a Claims Specialist, your primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture. Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client." That's description of role. Could go under "About the role" maybe. Next: "How You Will Contribute:" then bullet list (though not bullet but sentences). We'll extract duties. List items: - Provide daily inbound and outbound communication coverage (phone, email, etc.) - Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints). - Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service. - Provide timely actions and responses to all communication received from retailers, customers, and manufacturers. - Receive and review Inspection Packets from customers, determine warranty replacement or denial. - Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan - Understand the basics of the retailer portal and be able to provide guidance on claims. - Process inbound calls from technicians - document updates and provide any follow-up action required. - Supporting/performing Intake Specialist functions when required That's responsibilities. Next: "Skills & Experience to be Successful:" then list: - Demonstrated proficiency of Intake process for a minimum of 6 months - Successful understanding and completion of Existing training - Ability to execute functions necessary for processing of existing claims - High School Diploma or General Education Degree (GED) - Computer and keyboard proficiency - Good oral and written communication skills - Basic math skills - Proficiency at call handling and utilizing “soft skill” techniques - Teamwork Orientation - Travel Requirements (maybe not a skill but a requirement) - This is a fully remote job position but may require some onsite trainings/meetings - In office work will be required for first 90 days We need to separate sections: Requirements, Qualifications, Skills. The instruction says use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. "About the role": description of role and company culture maybe. "Responsibilities": the "How You Will Contribute" list. "Requirements": maybe travel requirements, remote/onsite, in-office first 90 days, maybe also education? But education could be Qualifications. "Qualifications": High School Diploma or GED, maybe also training completion? But "Successful understanding and completion of Existing training" maybe qualification. "Skills": proficiency of intake process, computer proficiency, communication, basic math, call handling, soft skills, teamwork orientation. We need to avoid filler like "commensurate with experience". Not present. Pay: "Pay Range 17.00 - 17.00 Hourly". That's specific. So we include Pay section with that. Benefits: "Teammate Benefits & Total Well-Being" list includes health benefits, financial benefits, mental health, PTO, etc. So include Benefits. Schedule: Not explicitly given. There's travel requirements and remote/onsite but not schedule like full-time, part-time, shift. Not present. So we should NOT include Schedule heading because no specific content. We also need to include maybe a short paragraph for metadata like job ID? Not needed. We must remove boilerplate: EEO, diversity statement, recruiting vendor disclosure, etc. Also remove "The Power To Be Yourself" etc. Also remove "Not reflective of all benefits." maybe keep? It's part of benefits description but it's a disclaimer; maybe we can keep but it's not substantive? It says "Not reflective of all benefits." Could be considered boilerplate. Safer to remove? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The benefits disclaimer might be considered legal boilerplate. Might be safe to keep? It's not EEO. It's a note about benefits. Might be okay to keep but it's vague. I'd keep the substantive benefits list and maybe drop the disclaimer lines. Also remove "Recruiting Vendor Disclosure Statement" etc. Also remove "Built on meritocracy..."? That's culture description; could be part of About the role. Now produce HTML. Structure:

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Claims Specialist to join our growing team. As a Claims Specialist, you are primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture. Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client.

Responsibilities

• Provide daily inbound and outbound communication coverage (phone, email, etc.)
• Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).
• Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.
• Provide timely actions and responses to all communication received from retailers, customers, and manufacturers.
• Receive and review Inspection Packets from customers, determine warranty replacement or denial.
• Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan
• Understand the basics of the retailer portal and be able to provide guidance on claims.
• Process inbound calls from technicians - document updates and provide any follow-up action required.
• Supporting/performing Intake Specialist functions when required

Requirements

• Travel Requirements: This is a fully remote job position but may require some onsite trainings/meetings.
• In office work will be required for the first 90 days.

Qualifications

• High School Diploma or General Education Degree (GED)
• Successful understanding and completion of Existing training

Skills

• Demonstrated proficiency of Intake process for a minimum of 6 months
• Ability to execute functions necessary for processing of existing claims
• Computer and keyboard proficiency
• Good oral and written communication skills
• Basic math skills
• Proficiency at call handling and utilizing “soft skill” techniques
• Teamwork Orientation

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Paid Time Off, Holidays, Preferred Partner Discounts and more

Pay

Pay Range: $17.00 - $17.00 Hourly

We should not include Schedule. Check for any duplicated lines: none. Check for any boilerplate left: we removed EEO etc. The "Teammate Benefits & Total Well-Being" heading we turned into Benefits section; we kept the list. Check for any mention of "Not reflective of all benefits." we omitted. Check for "Additional information regarding this policy can be found on our careers page." removed. Check for "The Power To Be Yourself" removed. Check for "Recruiting Vendor Disclosure Statement" removed. Check for "Built on meritocracy..." we kept. Check for "One80 Intermediaries is part of Arrowhead Intermediaries..." that's company description; maybe could be part of About the role but we already have a paragraph about role; we could add a short paragraph about company. The instruction: preserve ALL substantive information. So we should include that description too. It's about One80 Intermediaries being part of Arrowhead Intermediaries etc. That's substantive. Where to put? Could be under About the role as additional paragraph. Let's add after the first paragraph: Another paragraph describing One80 Intermediaries. So About the role will have two paragraphs: first about role responsibilities, second about company. Let's craft:

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Claims Specialist to join our growing team. As a Claims Specialist, you are primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture. Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client.

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

Now ensure we didn't miss any responsibilities: we captured all. Check "Skills & Experience to be Successful:" we split into Requirements, Qualifications, Skills. Did we miss any? Let's list original: - Demonstrated proficiency of Intake process for a minimum of 6 months -> Skills - Successful understanding and completion of Existing training -> Qualifications - Ability to execute functions necessary for processing of existing claims -> Skills - High School Diploma or General Education Degree (GED) -> Qualifications - Computer and keyboard proficiency -> Skills - Good oral and written communication skills -> Skills - Basic math skills -> Skills - Proficiency at call handling and utilizing “soft skill” techniques -> Skills - Teamwork Orientation ->