Claims Specialist

About the role

The cyber claims team at At-Bay is dedicated to helping businesses manage and mitigate cyber risk. We work closely with our security, cyber research, product, and underwriting teams to provide comprehensive solutions and support.

Responsibilities

• Collaborate with internal team and external vendors to resolve cyber incidents
• Evaluate coverage for claims and draft coverage letters
• Build strong relationships across the company and serve as a trusted advisor for underwriting and risk function
• Foster feedback loops with underwriting and security teams to improve our products and automated Underwriting Engine
• Cultivate relationships with brokers and insureds to deliver excellent service
• Evaluate and manage exposure for cyber incidents
• Report on significant claims to management
• Proactively set reserves
• Focus on continuous improvement for claims, Underwriting, and security feedback loops

Requirements

• 3-5 years of insurance claims-handling experience, with at least 30% of the claims handled being in cyber insurance, including ransomware, business email compromise, business interruption, and financial fraud
• Strong interpersonal skills
• Strong organizational and multitasking skills
• Dedication to delivering exceptional service to our customers

Qualifications

• Licensed claims adjuster (licenses in multiple states preferred)
• College degree or equivalent experience/education
• Insurance practice experience as a paralegal may be considered

Skills

• Coachability to learn the dynamics of cyber insurance coverage
• A sense of humor and a healthy dose of humility
• Desire to have an impact by collaborating across the company to understand the risks our insureds face and improving our underwriting technology and products
• Excellent communication skills to speak credibly to clients and partners regarding cyber incidents and At-Bay's value
• Experience partnering with external stakeholders

Benefits

At-Bay offers a competitive benefits package, including health insurance, retirement plans, and paid time off.

Pay

Our estimated base pay range for this role is $80,000-95,000 per year. Base salary is determined by a variety of factors including but not limited to market data, location, internal equity, domain knowledge, experiences, and skills.

Schedule

Full-time position available.