Claims Specialist 1

About the role

Under the direction of the Claims Manager, the Claims Specialist 1 is primarily responsible for handling Owned Property, Equipment, and Builder's Risk claims across multiple jurisdictions. The role serves as a key business partner responsible for investigation, documentation, reporting, follow‑up, and resolution of claims. This professional‑level position requires application of legal, analytical, and claims‑management principles, with a strong focus on organization, detail, sound judgment, and meeting established timelines.

Responsibilities

• Investigates Owned Property, Equipment, Builder's Risk, and other assigned claims of simple to moderate complexity.
• Conducts thorough claim and incident investigations.
• Communicates regularly with Safety, Project Managers, field personnel, and other internal departments to obtain claim and incident information and supporting documentation.
• Documents and maintains complete and accurate claim files, including associated costs, by entering claim and incident information into the Risk Management Information System, Origami.
• Establishes timely and adequate reserves in accordance with the organization’s reserving philosophy and methodology.
• Evaluates questions involving insurance coverage, liability, damages, contractual responsibility, and claim value.
• Reviews applicable insurance policies, contracts, deductibles, coverage provisions, and project documentation.
• Secures necessary official reports, claim forms, estimates, invoices, photographs, receipts, and other supporting documentation.
• Reviews bills, estimates, invoices, and receipts for accuracy, reasonableness, and relevance to the claim.
• Coordinates site inspections when necessary.
• Works with internal and external parties to develop appropriate repair, replacement, mitigation, or resolution strategies.
• Monitors claim activity and follows up with the appropriate parties to ensure claims progress toward timely resolution.
• Identifies potential recovery opportunities and investigates and pursues recovery when appropriate.
• Documents recovery efforts, including subrogation and other applicable sources of reimbursement.
• Maintains appropriate follow‑up regarding outstanding documentation, payments, reimbursements, and recovery efforts.
• Applies sound judgment and established claims‑handling principles when evaluating coverage, liability, damages, and recovery opportunities.
• Maintains confidentiality of claim, employee, project, and company information.
• Provides cross‑coverage for Workers' Compensation, General Liability, Auto Liability, and Auto Physical Damage claims, as necessary.

Requirements

• Bachelor’s degree or a minimum of three years of equivalent relevant work experience.
• Prior experience handling property, equipment, Builder's Risk, or multi‑line claims preferred.
• Working knowledge of insurance coverage, claims investigation, reserving, damages evaluation, and recovery practices.
• Ability to review and apply relevant insurance policy and contractual provisions.
• Experience with Risk Management Information Systems, Origami, preferred.
• Strong proficiency in Microsoft Office applications.

Skills

• Strong analytical, organizational, and problem‑solving skills.
• Strong written and verbal communication skills.
• Strong interpersonal skills and the ability to work effectively with internal and external business partners.
• Ability to manage multiple priorities and demanding assignments in a fast‑paced environment.
• Ability to exercise sound judgment, maintain established timelines, and meet applicable deadlines.
• Ability to work independently while appropriately escalating complex coverage, liability, contractual, or claim‑handling issues.
• High level of discipline and a strong sense of responsibility and accountability.
• Consistent attention to detail and commitment to maintaining complete and accurate claim documentation.
• Valid driver’s license and ability to meet applicable company insurability standards.

Benefits

• Competitive compensation aligned with industry standards.
• Employer‑paid medical plan with HRA contribution (eligibility requirements).
• Dental, vision, and life insurance.
• Flex Spending Account (FSA).
• Employee Assistance Program (EAP).
• Company‑paid short and long‑term disability coverage.
• Paid parental leave.
• Generous PTO and paid holidays.
• Profit sharing.
• Robust Walbec training and professional development program.
• Ongoing career growth opportunities.

Schedule

In‑office 5 days a week.