Claims Service Specialist I - Hybrid - Springfield

At Arbella, we’re focused on people. We work hard to attract and retain the best by providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Benefits

• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
• Profit share bonus program
• Exceptional benefit and wellness programs
• Career development and flexible schedules

About the role

Claim Service Specialists are advocates for our customers. They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly. Claim Service Specialists are responsible for thoroughly checking claim case facts, determining coverage, liability and reserves, and accurately reporting on each settlement. They are effective and talented negotiators – navigating settlements with individuals, attorneys, and other insurance carriers with poise and professionalism. They prepare and maintain well-written files and keep their teams up-to-date on current claims.

New to insurance? All you need is great customer service and communication skills – we’ll train you on the rest!

Responsibilities

• Thoroughly check claim case facts
• Determine coverage, liability, and reserves
• Accurately report on each settlement
• Negotiate settlements with individuals, attorneys, and other insurance carriers
• Prepare and maintain well-written files
• Keep teams up-to-date on current claims

Requirements

• A true commitment to customer service excellence through positive, effective, and diplomatic oral and written communication skills
• Highly effective time management skills
• Strong attention to detail, accuracy, fairness, and impeccable organization
• A passion for helping others
• Some customer service work experience preferred

Schedule

36.25 hours per week with a hybrid work arrangement. Arbella offers work from home flexibility up to 2 days per week once the employee is fully trained and performing successfully.

Pay

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $49,010 ($26.00 an hour) - $51,008 ($27.09 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.