Claims Service Specialist I - Hybrid - Bridgewater

Why Arbella?

At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!

Responsibilities

Claim Service Specialists are advocates for our customers. They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly. Claim Service Specialists are responsible for:

• Thoroughly checking claim case facts, determining coverage, liability, and reserves
• Accurately reporting on each settlement
• Effectively negotiating settlements with individuals, attorneys, and other insurance carriers with poise and professionalism
• Preparing and maintaining well-written files
• Keeping their teams up-to-date on current claims

New to insurance? All you need is great customer service and communication skills – we’ll train you on the rest!

Requirements

• A true commitment to customer service excellence through positive, effective, and diplomatic oral and written communication skills
• Highly effective time management skills
• Strong attention to detail, accuracy, fairness, and impeccable organization
• A passion for helping others
• Some customer service work experience preferred

High levels of performance will be recognized and rewarded!

Benefits

At Arbella, we know that our success depends on you. We recognize that in order to have the best people, we need to invest in them. Throughout your career at Arbella, you’ll have opportunities for professional and personal growth. We value work-life balance, so our work schedule is 36.25 hours per week.

• Profit share bonus program
• Exceptional benefit and wellness programs
• Career development
• Flexible schedules
• Hybrid work arrangement with work from home flexibility up to 2 days per week once fully trained and performing successfully

Pay

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $49,010 ($26.00 an hour) - $51,008 ($27.09 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.