Claims Service Representative - Full Time

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. This position is not eligible for employer sponsorship; applicants must be legally authorized to work in the United States and must not require employer sponsorship. This is a fully onsite position located at our corporate campus in Phoenix, AZ.

About the role

The Claims Reporting Unit sets up new claims for U-Haul Storage, U-Haul Equipment, Commercial Policy Holders, and Managing General Agencies. In addition, the CRU provides support functions for Repwest's Field Claims Offices, the Commercial Claims Unit, the Subrogation Unit, and the Equipment Damage Unit. This is a fast-paced, full-time role.

Responsibilities

• Service customers through back-to-back inbound phone calls
• Manage incoming and outgoing mail
• Partner with internal field representatives to resolve incident matters

Requirements

• 1+ years in customer service background, preferably call center
• High school diploma
• Ability to type 30+ WPM
• Comfortability using Microsoft Office Suite for clerical tasks
• Good communication skills
• Claims or insurance experience is a plus
• Must be available evenings, weekends, and the occasional holiday
• Must be willing to accommodate fluctuating schedules
• Fully onsite at our Phoenix office; not available for remote work

Hours will be 9AM – 5PM AZ for the first year.

Benefits

• Medical insurance
• Prescription drug plans
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• Get Fit Gym Reimbursement Program
• Registered Dietitian Program
• WeightWatchers®
• CVS Virtual Care
• U-Haul Kids Program
• 24-Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar® Financial Wellness Program
• U-Haul Federal Credit Union
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program (Paid maternity leave)
• LS1

Schedule

9AM – 5PM AZ for the first year. Candidates must be available evenings, weekends, and the occasional holiday.