Claims Representative II (Baltimore, MD)

Location: Baltimore, MD

About the role

Davies Claims North America is looking for an experienced Claims Representative II to handle managing, investigating, and resolving serious claims involving minor property damage and complex bodily injury claims filed against the Maryland Transit Administration (MTA). Reporting to the MTA Claims Supervisor and/or other designated officials, you will manage a caseload of approximately 150 individual case files, some with multiple claimants, arising from MTA operations. This role is a full-time position at the Maryland Transit Administration office based in Baltimore, MD.

Responsibilities

• Manage a caseload of approximately 150+ claim files, some with multiple claimants, pertaining to MTA operations liability
• Perpetual evaluation of reserves for property damage and/or bodily injury claims with exposures of $25,000 or greater (subject to change)
• Investigating claims, issuing timely reports, completing thorough diary reviews, managing litigation, and demonstrating excellent organizational skills
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

Requirements

• High School diploma or possession of a high school equivalency certificate
• Two years of experience handling commercial liability claims with emphasis on mass transit, automobile, and general liability
• Experience with investigating, settling, and handling automobile property damage, bodily injury, and general liability claims
• Adherence to the requirements within Section 111 of the Medicare, Medicaid, and SCHIP Extension Act of 2007
• Proficiency with Microsoft Office Suite

Preferred Qualifications

• College degree
• Familiarity with Medicare requirements

Skills

• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

Pay

$60,320 - $70,000 / year

Benefits

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees
• Paid holidays
• Life insurance and short-term and long-term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location. Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.