Claims Account Representative 2

About the role

The Ohio Attorney General's Office is seeking candidates for Claims Account Representative 2 positions in the Collections Enforcement Section. Successful candidates will collect certified delinquent taxes and debts owed to state agencies. These positions offer a hybrid in-person/remote schedule, with potential in-person requirements for training and operational needs. Positions may be headquartered at offices in Columbus, Cincinnati, Cleveland, Toledo, or Boardman.

Responsibilities

• Collects delinquent taxes and/or monies owed to state agencies.
• Handles sensitive telephone and in-person contacts with the general public, clients, accountants, and attorneys to collect delinquent debts (e.g., accesses, reviews, and updates account information).
• Requires payment in full and/or establishes payment plans for debtors, involving multiple computations.
• Works with special counsel to collect debts.
• Performs skip tracing, investigates, traces, and verifies debtor locations using various methods.
• Maintains accounts on debt owed to state and local governments (e.g., reviews inventory daily to determine payment status, maintains daily log sheets for supervisors).
• Issues praecipes and cites permits.
• Assigns and/or reassigns cases and/or assessments to special counsel when necessary.
• Negotiates repayment with debtors, legal representatives, and/or other government representatives.
• Closes accounts that have made restitution.
• Performs general clerical tasks (e.g., reviews and sends correspondence, files, makes copies, and answers phones).

Requirements

• High school diploma.
• 2 years of experience in collections, or 12 months of experience and 12 months of training in collections, public relations, and/or office practices and procedures.
• 1 course or 3 months of training in English composition and grammar or business communication.
• Formal education in arithmetic, including addition, subtraction, multiplication, division, fractions, and decimals.
• 4 months of experience or training in the use of personal computers, calculators, and telephone equipment.
• Completion of an associate’s core program in business administration, communications, English, or related fields or equivalent of the minimum class qualifications noted above.

Preferred Qualifications

• 2 years of customer service experience.
• Experience working in a high-volume call center.
• Experience diffusing escalated situations.
• Knowledge of Fair Debt Collection practices.

Skills

• Customer service
• Confidentiality
• Customer focus
• Listening
• Responsiveness
• Verbal communication

Pay

$23.90 per hour - $28.99 per hour.

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM.

Agency Overview

The Ohio Attorney General’s Office plays a vital role in shaping Ohio’s past and present, and its work today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. Staff members interact with tens of thousands of Ohioans each year.