Claims Representative, Bodily Injury

We are seeking an experienced Bodily Injury Claims Representative to join our growing team in our Boston office, directly across the street from South Station.

About the role

This position is a great opportunity to start a career with a financially sound company, handling Massachusetts automobile claims with a focus on personal and commercial lines.

Responsibilities

• Contact insureds, attorneys, and other parties in conformance with Commonwealth Automobile Reinsurers’ (CAR) guidelines to gather required information.
• Develop and maintain case files that document all actions.
• Understand personal lines and commercial lines automobile coverages; adhere to the policy contract including related coverages and exclusions.
• Investigate, analyze, and evaluate liability and damages.
• Establish adequate and timely reserves in accordance with company guidelines.
• Provide equitable evaluations and settlements through negotiations.
• Direct and monitor defense counsel in the handling of cases in litigation, through conclusion either by trial or settlement.
• Identify, investigate, and refer potential fraudulent claims to SIU.
• Answer questions and resolve problems within established levels of authority.

Requirements

• Excellent written and verbal communication skills.
• Team orientation and excellent interpersonal skills.
• Exceptional telephone customer service skills.
• Demonstrated competency in time management, priority setting, action orientation, and customer focus.
• Strong attention to detail and sense of urgency.
• BA/BS degree or commensurate casualty claims experience required.
• 2+ years of handling Massachusetts automobile claims required.
• Commercial automobile experience preferred.
• Some litigation experience preferred.

Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year.
• Free onsite gym at our Boston location.
• Tuition reimbursement.
• Low-cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision).
• Robust health and wellness program and fitness reimbursements.
• Auto and home insurance discounts.
• Matching gift opportunities.
• Annual 401(k) employer contribution (up to 7.5% of your base salary).
• Various paid family leave options, including paid parental leave.
• Resources to promote professional development (LinkedIn Learning and licensure assistance).
• Convenient location directly across from South Station and pre-tax commuter benefits.

Pay

Salary range: $61,000–$80,000 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic. We have built an unparalleled reputation for service, continuously invest in technology, and foster an empowering work environment. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent.”