Claims Representative

About the role

The Company: Guarantee Restoration Services (GRS) is an established and growing company that is known for restoring homes and businesses that were damaged from traumatic events such as a hurricane, fire, water leaks, mold, etc. Our dedicated team of professionals work hard to be available and offer restoration services 24/7.

We believe in serving our community members by providing relief during a time when they need it most.

Responsibilities

• Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of restoration services.
• Facilitate the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition, minimizing repairs, and downtime following property damage.
• Enter all Leads into PSA and send to correct manager
• Maintain efficient and accurate flow of production paperwork from the job site to administration
• Inform Team of estimate approvals
• Call customers to obtain satisfaction of job
• Perform audit of job once requested for
• File Complete

Requirements

• High school diploma (or GED)
• Plus one (1) to three (3) years of experience in insurance industry

Qualifications

• Strong verbal and written communication
• Effective team building and relationship building
• Excellent planning and organizational skills
• Sets high quality standards and has integrity
• Solid customer focus and technically proficient

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Technical proficiency

Benefits

• Full benefits
• 401k with employer match
• Paid vacation

Pay

• $20.00-$22.80 per hour

Schedule

• Full-time; permanent position