Claims Representative

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Must preserve all substantive info. We need to parse the posting. Key info: - Acuity seeking entry-level Claims Representatives start Jan 2027. - Claims Reps investigate claims to determine specifics surrounding property, auto or general liability claim. Includes phone contact with involved parties, obtaining info via phone, fax, email from agents, doctors, attorneys, other external parties. - Claims investigation and evaluation process includes determining coverage under insurance policy, evaluating liability, assessing damages, forecasting reserves, while providing best in class customer service. - Link to learn more (click here!) – we should remove as it's navigation/application instruction? It's a link to learn more; we can drop as it's not substantive? Possibly we can keep as part of description? The instruction says remove application instructions. This is a link to learn more; maybe it's not essential. We'll drop. - Internal Deadline to Apply: Wednesday, September 30th – we can drop as metadata. - ESSENTIAL FUNCTIONS: list of duties (many bullet-like sentences). We'll put under Responsibilities. - EDUCATION: College degree or equivalent relevant experience. - EXPERIENCE: Customer Service Or Insurance Experience Preferred. - Training Requirement: Selected candidates will be required to participate in on-site training up to 12 weeks within their first year. All expenses related to this training, including travel and accommodations will be fully covered by Acuity. - OTHER QUALIFICATIONS: list of skills. - *Acuity does not sponsor applicants for U.S. work authorization.* – maybe include as note? It's a qualification? Could be part of Requirements? It's a restriction. We'll include maybe under Requirements as a note. - This job is classified as exempt. - The salary range for this position is $70,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities. - For this role, Acuity offers a comprehensive benefits package, including a generous 401(k) contribution, medical, dental, vision, life and disability insurance, paid time off, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process. - EEO boilerplate – remove. - Acuity will include at least one in-person interview during the hiring process for all positions. If you have a disability and require reasonable accommodations to apply or during the interview process, including for in-person interviews, please contact our Talent Acquisition team at careers@acuity.com. Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals. – remove as application instructions/EEO. Thus sections: About the role: maybe a brief paragraph summarizing role: entry-level Claims Representatives start Jan 2027, investigate claims etc. Responsibilities: list of essential functions. Requirements: Education, Experience, Training requirement, maybe work authorization note, exempt classification. Qualifications: maybe same as Other Qualifications? Could combine. Skills: maybe list of skills from Other Qualifications. Benefits: benefits package. Pay: salary range. Schedule: not mentioned; we should not create schedule section. We must not create sections with filler. So we will include About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. Check if any content duplicates; we need to preserve all substantive info. Let's extract details. About the role: "Acuity is seeking a class of entry-level Claims Representatives to start in January 2027. Claims Reps investigate claims to determine specifics surrounding a property, auto or general liability claim. This includes phone contact with involved parties, as well as obtaining information via phone, fax and e-mail from agents, doctors, attorneys and other external parties involved in the claim. The claims investigation and evaluation process includes determining coverage under the insurance policy, evaluating liability, assessing damages, and forecasting reserves, while providing the best in class customer service." That's substantive. Responsibilities: list each essential function as

. Let's extract each sentence after "ESSENTIAL FUNCTIONS:" until before "EDUCATION:". List: - Proactively investigate, evaluate and resolve assigned multi-line property and liability claims within multiple state venues. - Make timely and meaningful initial contact with parties involved in the claim, particularly claimants and insureds. - Accurately evaluate policy coverage by applying claim facts to the policy contract terms. - Consistently forecast reserves, by setting reserve initially with proper reserve coding and monitoring reserve adequacy throughout the course of the claim, consistent with Acuity’s reserve philosophy. - Thoroughly investigate assigned claims by conducting phone interviews, obtaining recorded statements, securing photos, and obtaining written reports and/or documents. - Maintain a personal follow-up task on all claim files to assure timely, proactive handling, efficient claim file organization, quality customer service, and proper management of pending claims. - Accurate and thorough claim file documentation, to consist of timely entry of activity log entries, claims system screen updates, and imaged documentation. - Identify potentially fraudulent claims and promptly refer suspect claims to the Special Investigations Unit (SIU). - Participate in internal claims phone queue as assigned. - Employ and manage outside vendor resources in a cost effective manner. - Utilize sound judgment and discretion with settlement authority to properly and effectively resolve claims through negotiation, settlement or denial. - Successfully manage litigation files according to company guidelines. - Periodically participate in off-hours storm claims duty as dictated by storm claims volume. - Maintain a positive, professional attitude. - Engage in claims educational opportunities, both in-house and external, as sponsored by management. - Always represent Acuity in a professional manner. - Complete a mandatory training program as determined by Acuity. - Regular and predictable attendance. - Perform other duties as assigned. We'll put these as

• . Requirements: Education, Experience, Training Requirement, maybe work authorization note, exempt classification. Education: "College degree or equivalent relevant experience." Experience: "Customer Service Or Insurance Experience Preferred." Training Requirement: "Selected candidates will be required to participate in on-site training up to 12 weeks within their first year. All expenses related to this training, including travel and accommodations will be fully covered by Acuity." Work authorization: "*Acuity does not sponsor applicants for U.S. work authorization.*" Exempt classification: "This job is classified as exempt." We'll include these as list items. Qualifications: maybe we can treat "Other Qualifications" as Qualifications section. It includes: - Excellent written and verbal communication skills. - Proven organizational and time management skills. - Proficient in current computer technology. - Ability and willingness to provide quality customer service. - Strong analytical and creative problem solving abilities. - Ability to work both independently and in collaboration with others. - Being bilingual in Spanish is preferred, but not required. We'll put as
  • . Skills: maybe we could separate but the qualifications already cover skills. However instruction says we can have Skills section. Could we split? The qualifications list are skills. Could we treat Qualifications as the list and Skills as maybe redundant? Better to have Qualifications and maybe Skills not needed. But we can include Skills as same list? Might be duplication. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine Qualifications and Skills into one section called Qualifications (or Skills). But we need to follow headings list: we can use any of those headings if content exists. We have content for Qualifications (Other Qualifications). We could also have Skills but it's same content; better to just have Qualifications. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. Check Benefits: "For this role, Acuity offers a comprehensive benefits package, including a generous 401(k) contribution, medical, dental, vision, life and disability insurance, paid time off, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process." We'll put as
    • maybe. Pay: salary range. Now ensure we don't include boilerplate like EEO, application instructions, etc. Now produce HTML fragment. We'll wrap each section in

      heading then content. For About the role:

      paragraph. For Responsibilities:

      • ... etc. For Requirements:
        • ... etc. For Qualifications:
          • ... etc. For Benefits:
            • ... etc. For Pay:

              maybe. Let's craft. Be careful to preserve all info exactly as given, but we can rephrase slightly? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should not change meaning; we can keep exact sentences but maybe adjust punctuation. Safer to copy sentences verbatim. Let's copy About the role paragraph exactly as in posting: "Acuity is seeking a class of entry-level Claims Representatives to start in January 2027. Claims Reps investigate claims to determine specifics surrounding a property, auto or general liability claim. This includes phone contact with involved parties, as well as obtaining information via phone, fax and e-mail from agents, doctors, attorneys and other external parties involved in the claim. The claims investigation and evaluation process includes determining coverage under the insurance policy, evaluating liability, assessing damages, and forecasting reserves, while providing the best in class customer service." We'll keep that. Responsibilities: copy each bullet as is. Check each bullet for exact phrasing: - "Proactively investigate, evaluate and resolve assigned multi-line property and liability claims within multiple state venues." - "Make timely and meaningful initial contact with parties involved in the claim, particularly claimants and insureds." - "Accurately evaluate policy coverage by applying claim facts to the policy contract terms." - "Consistently forecast reserves, by setting reserve initially with proper reserve coding and monitoring reserve adequacy throughout the course of the claim, consistent with Acuity’s reserve philosophy." - "Thoroughly investigate assigned claims by conducting phone interviews, obtaining recorded statements, securing photos, and obtaining written reports and/or documents." - "Maintain a personal follow-up task on all claim files to assure timely, proactive handling, efficient claim file organization, quality customer service, and proper management of pending claims." - "Accurate and thorough claim file documentation, to consist of timely entry of activity log entries, claims system screen updates, and imaged documentation." - "Identify potentially fraudulent claims and promptly refer suspect claims to the Special Investigations Unit (SIU)." - "Participate in internal claims phone queue as assigned." - "Employ and manage outside vendor resources in a cost effective manner." - "Utilize sound judgment and discretion with settlement authority to properly and effectively resolve claims through negotiation, settlement or denial." - "Successfully manage litigation files according to company guidelines." - "Periodically participate in off-hours storm claims duty as dictated by storm claims volume." - "Maintain a positive, professional attitude." - "Engage in claims educational opportunities, both in-house and external, as sponsored by management." - "Always represent Acuity in a professional manner." - "Complete a mandatory training program as determined by Acuity." - "Regular and predictable attendance." - "Perform other duties as assigned." Make sure to keep apostrophe in "Acuity’s". Use proper encoding? We'll just use straight apostrophe? The original uses a curly apostrophe. We'll keep as is. Requirements list: - "College degree or equivalent relevant experience." - "Customer Service Or Insurance Experience Preferred." - "Selected candidates will be required to participate in on-site training up to 12 weeks within their first year. All expenses related to this training, including travel and accommodations will be fully covered by Acuity." - "*Acuity does not sponsor applicants for U.S. work authorization.*" - "This job is classified as exempt." Qualifications list (Other Qualifications): - "Excellent written and verbal communication skills." - "Proven organizational and time management skills."