Claims Property Adjuster

About the role

This onsite position in Lincoln, RI supports the Property Claims operation by handling claims reported on Homeowner policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The role focuses on claims of low to moderate complexities, including interpreting First Notice of Loss reports, loss investigation, coverage evaluation, claims resolution, and negotiation strategies. The position requires discretion and independent judgment to ensure compliance with state and federal laws while applying technical and customer service best practices.

Responsibilities

• Conduct phone investigations to determine coverage and damages.
• Identify and obtain statements from insureds, vendors, and witnesses.
• Maintain proper activities and service levels.
• Communicate and interact with members, insureds, and claimants.
• Explain policy coverages, benefits, and claims processes verbally or in writing, complying with regulatory and statutory requirements.
• Recognize and address common coverage issues.
• Evaluate, assess, make decisions, and negotiate within settlement authority to resolve first-party claims in multiple markets.
• Demonstrate proficiency in assessing personal property, property damage, loss of use, and using claims technology and tools.
• Coordinate with internal and external departments as required.
• May attend and participate in legal proceedings.
• Respond quickly to insured needs and problems.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• No prior claims experience required.
• Working knowledge of claims administration best practices and procedures.
• Working knowledge of Microsoft Office suite, general computer software, and claims software.
• Moderate organization and planning skills.
• Moderate oral and written communication skills.
• Moderate interpersonal skills.
• Valid Driver’s License, acceptable Department of Motor Vehicles record, and minimum liability insurance (issued by state).
• An insurance/claims adjuster license may be required for claims administration in specific states.

Pay

The starting pay range for this position is $25.48 - $28.03 per hour. You will also be eligible to participate in our incentive program based on the achievement of organization, team, and personal performance.

Benefits

• Health coverage for medical, dental, and vision.
• 401(K) savings plans with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services, and more).