Claims Processor L1

What you'll accomplish with us

As a Claims Processor I, you'll be at the core of our mission. Here are the main responsibilities:

• Answer a high volume of incoming calls and efficiently adjudicate warranty claims in accordance with company policies and procedures.
• Collect and verify claim details, including part numbers, pricing information, and repair documentation from customers and technicians.
• Utilize critical thinking and research skills to determine the validity and coverage of warranty claims.
• Navigate company systems to accurately document customer interactions, claim information, and resolutions.
• Place outbound calls and communicate with customers, dealerships, and technicians to gather additional information and ensure timely claim processing.
• Maintain up-to-date knowledge of automotive warranty products, services, and industry developments.
• Provide exceptional customer service that promotes confidence and satisfaction throughout the claims experience.

What could accelerate your success in this role

We're looking for someone who:

• Is known for their strong customer service and relationship-building skills.
• Stands out for their attention to detail and ability to maintain accuracy in a fast-paced environment.
• Demonstrates strong analytical thinking and problem-solving abilities.
• Is recognized for excellent verbal and written communication skills.
• Has the ability to prioritize multiple tasks, stay organized, and adapt to changing business needs.
• Thrives working both independently and as part of a collaborative team.
• Has a positive, learning-oriented attitude and a willingness to embrace new challenges.
• High School Diploma or equivalent required.
• Experience in the insurance, financial services, automotive warranty, or casualty claims industry is strongly preferred.
• Knowledge of Great Plains is considered an asset.
• English proficiency required, as the role involves communicating with customers, technicians, dealerships, and business partners via phone, email, and written correspondence on a daily basis.

Why you'll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO Plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more!