Claims Processor

About the role

Financial Institution located in Golden Valley is seeking a consultant in their Claims Department. This group will take on the more complex claims that the off shore team can't handle. Typical day will consist of correspondence tasks with the beneficiaries and attorney's to eventually come to a resolution. This is a Contract position based out of Minneapolis, MN, with a hybrid workplace arrangement. The position is anticipated to close on Sep 24, 2026.

Responsibilities

• Process annuity claims
• Work with fixed and variable claims processing teams for more complex cases and resolutions, and go to legal and management with cases that require escalated review or analysis
• Run lien searches
• Assist with issuing checks to customers
• Respond to, validate, and/or approve varied and complex customer service requests and inquiries for all customer segments, including top customers, by applying knowledge and following established practices and standards
• Review, research, problem solve, and recommend resolutions for non-routine customer inquiries
• Serve as a back up on their mailroom team so need to be open to processing physical mail
• May at times need to complete outreach work by contacting the beneficiaries
• Must be open to occasional phone work
• The right candidate will have an investigative mind that is okay with having multiple windows or tasks open
• The ability to prioritize work is