Claims Processor

Turo is looking for an enthusiastic and pragmatic Claims Processor to join our expanding operations team in Phoenix. You will bridge the gap between Turo Support and Claims while supporting Claims Associates. This position requires someone comfortable with change, driven, and eager to learn every day.

Responsibilities

• Provide exceptional customer service and support to Turo hosts, guests, external vendors, and internal teams via Slack, email, voice, and/or chat
• Manage recovery activities, review eligibility for accounts and vehicles relative to claims, review for liability, and own our resolving indirectly space
• Assist Turo members through the incident process
• Assist with non-complex claim resolutions
• Contribute to internal process documents and help streamline workflow

Requirements

• Can multitask while ensuring all proper and accurate notations on an account are completed within a timely manner
• You are the go-to person to answer questions at your current job and are looking for a challenge and a change of pace
• Attention to detail is crucial — we work in a marketplace supporting hosts and guests across multiple geographies
• You can work in an ever-evolving environment while maintaining quality standards, meeting KPIs, and requiring minimal supervision
• You bring a positive attitude, high energy, strong work ethic, and commitment to Turo values

Preferred Qualifications

• Previous startup experience
• Strong proficiency with technology such as Slack and other CRM systems
• Someone who thrives in a space that is not always black and white

Pay

The set hourly rate for this role is $20.00 an hour in Phoenix. Individual pay is determined by objective factors such as job-related skills, experience, and relevant education or training.

Schedule

This role is in-office on a hybrid schedule — employees are expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays.

Benefits

• Competitive salary, equity, and benefits for all full-time employees
• Employer-paid medical, dental, and vision insurance (country-specific)
• Retirement employer match
• Learning & Development stipend to invest in your professional development
• Turo host matching program
• Turo travel credit
• Cell phone and internet stipend
• Paid time off to relax and recharge
• Paid holidays, volunteer time off, and parental leave
• In-office lunch, office snacks, and fun activities for hybrid or full-time in-office employees

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you. Even if you don't meet every qualification, we encourage you to apply.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Discover Turo at turo.com, the App Store, and Google Play.