Claims Processor

We are seeking a detail-oriented Medical Records Release of Information (ROI) Specialist to join our healthcare team. The ideal candidate has strong customer service skills, experience working with medical records, and the ability to manage multiple requests in a fast-paced healthcare environment.

Responsibilities

• Process release of information (ROI) requests in a timely, accurate, and efficient manner.
• Verify authorizations and ensure all requests comply with HIPAA regulations and company policies.
• Protect patient confidentiality by ensuring medical records are released only to authorized individuals.
• Communicate professionally with patients, healthcare providers, attorneys, insurance companies, and other requestors regarding record requests.
• Manage incoming phone calls, faxes, emails, and work queues related to medical record requests.
• Scan, fax, copy, and distribute documents as needed.
• Maintain accurate documentation of requests and completed releases.
• Meet established productivity, quality, and service standards.
• Collaborate with team members and healthcare staff to resolve issues and ensure timely request fulfillment.

Requirements

• High School Diploma or GED required.
• Minimum of 2 years of experience in a medical records department, health information management, or a similar healthcare setting preferred.
• Proficiency with Microsoft Office applications, including Word, Outlook, and Excel.
• Experience operating office equipment such as fax machines, copiers, and scanners.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Reliable, dependable, and self-motivated with a strong work ethic.

Preferred Skills

• Customer Service
• Patient-Facing Communication
• Phone Handling
• Medical Records Management
• Release of Information (ROI) Processing
• Healthcare Environment Experience
• Fax & Queue Management
• HIPAA Compliance
• Documentation & Records Management
• Attention to Detail
• Reliability

About the Role

The ideal candidate is customer-focused, highly organized, and committed to maintaining patient privacy and confidentiality. They thrive in a fast-paced healthcare environment and take pride in delivering exceptional service while ensuring accuracy and compliance in every record request processed.

This is a Contract to Hire position based out of Escondido, CA. The position is fully onsite.

Pay

The pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)