Claims Processor

About the role

Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry.

Responsibilities

• Dispatch various claim assignments, including estimates, supplements, diminished value, fixed property, and specialty claims
• Route claims to third-party vendors for in-person inspection(s)
• Support the APD team with various projects and duties
• Support Subrogation efforts, managing eSub, and creating FNOLs
• Assist in setting up various parties in rentals
• Communicate with adjusters for updates on the queues of task requests to drive claims to resolution
• Assist in sending documents, managing vendor queues, and making contact with claim participants, providing claim information
• Complete all other tasks as assigned by the supervisor/manager

Requirements

• 1+ years of experience in an office environment
• High school diploma/GED required
• Attention to detail and accuracy
• Proficient in Microsoft Office Suite and/or Google (Gmail, Docs, Sheets, Outlook)
• Strong written and verbal communication skills
• Communicates and collaborates effectively in a matrixed environment
• Able and willing to follow company policies and procedures
• Able and willing to handle ambiguity and quickly adapt when changes occur
• Able and willing to approach problems with an open mind
• Flexibility and comfortable handling multiple tasks at once

Pay

$40,000