Claims Process Lead - Level20

Progressive is dedicated to helping employees move forward and live fully in their careers. At Level20, Progressive’s growth incubator, we fuel growth for the company through the exploration and development of new-to-market products. This role partners across the organization to design scalable claims processes, establish operational best practices, and build a high-performing claims organization from the ground up.

About the role

As a claims process lead, you’ll serve as a subject matter expert on claims operations and industry best practices, providing strategic guidance that helps shape business decisions, improve efficiency, and enhance the customer experience. You’ll lead the development of claims operations and service strategies for the launch of a new product.

Schedule

This is a hybrid role in downtown Cleveland, OH (Office Location: 800 W St Clair Ave STE 200, Cleveland, OH 44113) with free parking.

• If you live within 45 miles: You’ll work in the office Tuesday–Thursday and have the option to work remotely Monday and Friday.
• If you live more than 45 miles away: You may work remotely except you’ll work in the office every 4–6 weeks, Tuesday–Thursday. You may travel on Monday and Friday as necessary.

Requirements

Minimum Qualifications:

• A minimum of 10 years of experience in business operations for consumer products and/or property and casualty insurance companies with digital and/or business-to-business distribution and support models, or
• A Bachelor's degree or higher and a minimum of 7 years of business operations experience in the same fields.

Skills

Preferred Skills:

• Experience in life insurance compliance, including state-level regulatory requirements, product filings, and licensing processes
• Ability to interpret complex regulations and translate them into product requirements, system updates, or audit procedures
• Experience with marketing and distribution strategies with exposure to product design considerations
• Collaborative working style with the ability to partner closely with internal teams to implement compliance requirements effectively
• Comfortable operating in an ambiguous environment and building new processes, policies, and structure from the ground up

Pay

• Base compensation: $120,000 – $170,000
• Gainshare annual cash incentive payment up to 40% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental, and vision insurance, including free preventative care
• Wellness and mental health programs
• Health care flexible spending accounts, health savings accounts, and life insurance
• Paid time off, including volunteer time off
• Paid and unpaid sick leave where applicable, as well as short- and long-term disability
• Parental and family leave; military leave and pay
• Diverse, inclusive, and welcoming culture with Employee Resource Groups
• Career development and tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for Innovation, Purpose & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.