Claims Process Lead - Level20

At Level20, Progressive’s growth incubator, we fuel growth for the company through the exploration and development of new-to-market products. Our team has the backing of Progressive, which gives us access to a larger resource pool than a traditional start-up.

About the role

As a claims process lead, you’ll lead the development of claims operations and service strategies for the launch of a new product. In this role, you’ll partner across the organization to design scalable claims processes, establish operational best practices, and help build a high-performing claims organization from the ground up. You’ll serve as a subject matter expert on claims operations and industry best practices, providing strategic guidance that helps shape business decisions, improve efficiency, and enhance the customer experience.

Location

This is a hybrid role in downtown Cleveland, OH (Office Location: 800 W St Clair Ave STE 200, Cleveland, OH 44113) with free parking. Work-from-home days are possible for this position (Monday and Friday).

• If you live within 45 miles: You’ll work in our office location Tuesday – Thursday and you’ll have the option to work remotely Monday and Friday.
• If you live more than 45 miles away: You may work remotely except you’ll work in our office location every 4-6 weeks, Tuesday – Thursday. You may travel on Monday and Friday as necessary.

Requirements

Minimum Qualifications

• A minimum of 10 years of experience in business operations for consumer products and/or property and casualty insurance companies with digital and/or business to business distribution and support models
• OR Bachelor's degree or higher and a minimum of 7 years business operations for consumer products and/or property and casualty insurance companies with digital and/or business to business distribution and support models

Skills

Preferred Skills

• Experience in life insurance compliance, including state level regulatory requirements, product filings, and licensing processes
• Ability to interpret complex regulations and translate them into product requirements, system updates, or audit procedures
• Experience with marketing and distribution strategies with exposure to product design considerations
• Collaborative working style with the ability to partner closely with internal teams to implement compliance requirements effectively
• Comfortable operating in an ambiguous environment and building new processes, policies, and structure from the ground up

Pay

• Compensation: $120,000 - $170,000
• Gainshare annual cash incentive payment up to 40% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.