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Claims Communication and Process Enablement Lead

Berkshire Hathaway Homestate Companies - Workers Compensation Division · Sacramento, CA · 3 wk ago
HybridMarketing$94k–$116k/yrFull-time

Responsibilities

Berkshire Hathaway Homestate Companies, Workers Compensation Division, is searching for a Claims Communication and Process Enablement Lead to join its Adjusting Team!

This individual is responsible for translating Claims strategy, system changes, and workflow design into clear, consistent, and executable practices across the Claims organization. This individual establishes and maintains disciplined standards for workflow documentation, job-level execution, and practical job aids, ensuring that leadership intent is understood, adopted, and executed consistently along frontline teams.

Partners closely with Claims leadership, Transformation, and Technology to ensure change is implemented with clarity, consistency, and accountability.

ESSENTIAL RESPONSIBILITIES

  • OWNS END-TO-END DOCUMENTATION OF CRITICAL CLAIMS WORKFLOWS ACROSS ADJUSTING, MEDICAL MANAGEMENT, AND OPERATIONAL SUPPORT FUNCTIONS.
  • TRANSLATES COMPLEX WORKFLOWS INTO CLEAR, STRUCTURED PROCESS MAPS AND EXECUTION STANDARDS.
  • EQUIP FRONTLINE TEAMS WITH HIGH-QUALITY JOB AIDS THAT SUPPORT REAL-TIME DECISION MAKING.
  • PARTNERS WITH CLAIMS LEADERSHIP AND TRANSFORMATION TEAM TO TRANSLATE SYSTEM CHANGES AND PROCESS UPDATES INTO CLEAR, ACTIONABLE COMMUNICATIONS.
  • EQUIP FRONTLINE TEAMS WITH HIGH-QUALITY JOB AIDS THAT SUPPORT REAL-TIME DECISION MAKING.
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