Claims Operations Analyst

Responsibilities

• Act as a resource for work relating to the implementation of any claims program or process.
• Implement standards for production, productivity, quality, and customer-experience.
• Identify and resolve problems.
• Determine system improvements and implement change.
• Develop engaging and informative training materials, online courses, videos, and job-aids.
• Aid with content development and maintenance by collaborating with teammates and content area experts to ensure training material is current and accurate.
• Monitor updates to policies and systems and recognize when updates need to be made to training materials.
• Analyze performance and training challenges to determine business goals, gaps between desired and actual results, and implement improvement methods.
• Work as an organizational change management champion for the Claims division, with an emphasis on training, adaptation, and accountability.

Qualifications

• Bachelor's degree in accounting, finance, insurance or other related major required, or equivalent experience may be considered.
• An AIC or CPCU or other insurance designation earned or pursuing required.
• Five Years Insurance Claims Experience Required.
• Computer usage and proven skills in Microsoft Office required.
• Proven knowledge of claims procedures, audit processes, insurance policy coverages and legal defense.
• Effective Writing, Keyboarding, Telephone And Analytical Skills Required.
• Excellent communication, customer service and strong leadership skills, and ability to deal with people of all levels in all divisions.
• Must have access to high-speed Internet at home.
• Must possess a valid driver license with an acceptable driving record.
• Preferred: Teaching skill for claims technical training.

Benefits

Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.