Claims Operations Analyst

About Us

Berkshire Hathaway Specialty Insurance (BHSI) is a strategic and trusted insurance partner, providing a broad range of commercial property, casualty, and specialty insurance coverages along with outstanding service to customers and brokers worldwide. As part of Berkshire Hathaway’s insurance operations, we leverage our stellar brand name, top-rated balance sheet, and the expertise of our global team. We are a values-based organization where respect, integrity, excellence, collaboration, and passion define our culture and operations. BHSI values diversity of backgrounds, experience, and perspectives, fostering an inclusive environment where every team member can contribute and be recognized.

About the Role

This entry-level Claims Operations Analyst position involves handling a variety of claims support functions, with core activities focused on first notice intake and data capture of Property & Casualty line commercial claims. The role is highly visible and interactive, requiring collaboration with claim examiners, business partners, and external customers. Success in this role depends on a strong ability to learn, evaluate policy and claim situations, and maintain attention to detail. The position offers opportunities for growth, with potential expansion into other functional responsibilities such as reporting, compliance, quality assurance, or projects across different insurance lines of business.

The office is located in the Sandy Springs/Dunwoody area of metro Atlanta. Candidates should reside in the Atlanta area and be within commuting distance of the office.

Responsibilities

• Evaluate, review, and analyze policies compared to new claim loss reports to determine claim type and appropriate policy coverage provisions.
• Make decisions for correct coding, claims handler assignments, and responses to brokers, insureds, and third-party administrators (TPA).
• Understand key insurance concepts regarding policy coverages and deductibles as they impact claim submissions processing.
• Acknowledge claims to insureds, brokers, and TPAs in a professional, accurate, and timely manner according to account-specific guidelines.
• Process incoming work items within established turn-around times while maintaining high quality and accurate claim coding.
• Contribute to process efficiencies by providing input from learned procedures and team interactions.
• Learn, understand, and utilize technology for work processing in a changing and evolving environment.
• Handle other claim support tasks in support of claim handler adjusting processes as experience is gained.

Note: Responsibilities may evolve based on individual development and organizational needs.

Qualifications and Skills

• Strong interpersonal and relationship skills; ability to work in a team environment.
• Strong analytical, critical thinking, and problem-solving skills, with demonstrated attention to detail.
• Excellent organization and time management skills; ability to prioritize and manage multiple responsibilities.
• Demonstrated integrity, passion for excellence, and collaboration across functions.
• Strong computer and mathematical skills, including basic bookkeeping.
• Inquisitive learning skills, flexibility, and adaptability to a changing environment.
• Strong communication skills and ability to interact professionally with a diverse group of individuals and teams.
• Proficient working knowledge of Microsoft products, including Excel.

Additional advantageous skills (not required):

• Working knowledge and understanding of commercial policy coverages and structure.
• Familiarity with primary, excess, and underlying policy coverages.
• Experience in commercial claims (Property, Casualty, Marine, Small Business, Executive, and Professional lines).
• Experience in commercial insurance, including claims, underwriting, or education.
• GA Adjuster license.

Benefits

• Comprehensive Health, Dental, and Vision benefits.
• Disability Insurance (short-term and long-term).
• Life Insurance (for you and your family).
• Accidental Death & Dismemberment Insurance (for you and your family).
• Flexible Spending Accounts.
• Health Reimbursement Account.
• Employee Assistance Program.
• Retirement Savings 401(k) Plan with Company Match.
• Generous holiday and Paid Time Off.
• Tuition Reimbursement.
• Paid Parental Leave.

Pay

The base salary range for this position is $50,000 – $55,000, along with annual bonus eligibility. Actual salary will be determined based on relevant skills and experience.