Claims Manager I

We are a full-service construction company, general contractor, design-builder, and construction manager with office locations throughout the United States. We believe our employees to be our most valuable asset, and we are committed to growing a diverse and inclusive culture that inspires, motivates, and continuously improves.

About the role

Support the administration, analysis, documentation, and resolution of construction-related claims and disputes incurred by the company. This role works closely with the Legal, Risk Management, Operations, and project teams to manage both insured and uninsured construction-related claims arising from project operations. The Claims Manager I serves as a key coordinator among project teams, insurance carriers, brokers, adjusters, consultants, attorneys, subcontractors, and other stakeholders to facilitate timely and effective claim resolution.

Responsibilities

• Administer and track construction-related claims and disputes from initial notice through final resolution (excluding Workers Compensation claims)
• Assist with insured and uninsured construction claims including liability, builders’ risk, property damage, subcontractor default insurance (SDI), professional liability, pollution, defective work, delay, warranty, payment, and subcontractor disputes
• Coordinate collection and organization of project records, contracts, schedules, correspondence, invoices, photographs, daily reports, and other claim documentation
• Maintain electronic claim files and litigation support files
• Prepare claim summaries, chronologies, exposure analyses, and status reports
• Assist in preparation of proof of loss submissions and insurance recovery packages
• Support the Legal department with responses to law firms, insurers, claimants, subcontractors, owners, and regulatory agencies
• Review contracts and insurance policies to identify and monitor notice provisions, indemnity obligations, and recovery opportunities
• Maintain claim activity and documentation within the Risk Management Information System (RIMS)
• Prepare claim activity, exposure, and recovery reports

Requirements

• Bachelor’s degree in Risk Management, Insurance, Business, Construction Management, Legal Studies, Finance, or related field preferred
• 3+ years of experience in construction claims, insurance claims, legal support, risk management, contract administration, or project administration required
• Ability to thoroughly review and understand contracts and insurance policies
• Analytical with a high attention to detail
• Organized and comfortable balancing multiple projects or requests
• Excellent written and verbal communication skills
• Ability to build strong relationships across the organization
• Analytical thinker with project management skills
• Proficiency in Microsoft Office products (Outlook, Word, PowerPoint, Excel)
• Ability to learn specific job-related software upon hire
• Must be able to work in-person at our office in Des Moines 5 days per week

Benefits

• Competitive pay
• Rewarding bonus program
• Comprehensive benefits package with tax-advantaged HSA and FSA offerings
• Employer-paid short- and long-term disability programs
• Employer-paid life insurance
• Generous paid time off provisions
• 401K retirement savings plan with company match
• Tuition reimbursement
• Fully paid parental leave
• Voluntary products including critical illness insurance and accident insurance
• Corporate wellness program with wellness time off and rewards