Claims Manager - Early Resolution

Responsibilities

• Provide clear technical guidance, coaching, and mentorship to claim professionals at varying experience levels.
• Serve as a key decisionmaker regarding claim valuation, reserves, negotiation approaches, and resolution strategies.
• Maintain an active diary on all claim files within your direct team, ensuring accuracy, consistency, and timeliness.
• Conduct comprehensive performance evaluations and support team members with meaningful feedback, development opportunities, and career progression.
• Partner closely with claim professionals on matters within and above their authority to ensure exceptional claim handling across the board.
• Support preparation of reports and presentations for senior leadership and internal business partners.
• Drive profitability by ensuring strict adherence to Best Practices and high-quality claim file execution.
• Promote an engaged, collaborative, and supportive team environment centered on accountability, innovation, and success.
• Build and maintain strong relationships with internal stakeholders, customers, and external partners while delivering excellent customer service.
• Collaborate effectively with other claim teams and cross-functional departments throughout the company.
• Act as a mentor and resource for claims knowledge, professional development, and skill advancement.
• Identify process, training, or performance opportunities and recommend solutions that elevate team performance.
• Leverage data and analytics to identify trends, improve outcomes, and enhance strategic decision-making.
• Conduct monthly file audits to ensure accuracy, quality, and consistency in claim handling.
• Maintain all required state adjuster licenses at all times (see qualifications below).
• Ensure compliance with statutory regulations, Unfair Claims Practices laws, and corporate standards.
• Perform additional duties or special projects as assigned.

Qualifications

• Four (4) year College Degree or equivalent industry experience
• Industry designations preferred (CRIS, AIC, SCLA, etc.)
• Eight (8) plus years claims handling experience or equivalent experience
• Strong knowledge of the insurance industry, including legal and regulatory environments
• Specific knowledge and expertise in General Liability and Products Liability (BI & PD) claims
• Three to five (3-5) years of managerial or leadership experience preferred
• Proven ability to lead and develop remote or virtual teams
• Applicable adjusters license(s) to include - CA, CT, DE, FL, KY, LA, NH, NM, NC, OK, RI, SC, TX, VT, WV, WY