Claims Manager

About the Role

The Claims Manager plays a critical role in safeguarding the company’s financial and physical assets by proactively managing insurable property losses from end to end. This is a high-impact, high-visibility role requiring sophisticated project management, sharp judgment, and a high level of accountability. Reporting into a hands-on team environment known for professionalism, collaboration, and excellence, the Claims Manager will oversee a portfolio of property-related claims across a diverse range of assets and regions.

A successful Claims Manager is detail-oriented, a trustworthy team player, and takes pride in their work. This position requires accountability and strong customer service skills when interacting with tenants, associates, and vendors.

Responsibilities

• Triage & Assignment: Intake new incidents for the broader Claims team and assign them to the appropriate resources.
• Full-Cycle Claims Oversight: Manage property damage claims from initial incident intake through full restoration and financial recovery, ensuring optimal resolution and minimal financial impact to the company.
• Financial Accuracy: Maintain rigorous documentation, reporting, and oversight of claim-related financials, including insurance proceeds, invoices, subrogation, and third-party recoveries.
• Cross-Coverage Support: Provide assistance on claims outside the property coverage line as assigned, supporting a fully integrated claims management function.
• Project Management: Lead multiple concurrent claims projects with complex timelines, stakeholder groups, and deliverables—owning the process from start to finish.
• Stakeholder Collaboration: Coordinate effectively with third-party adjusters, engineers, consultants, contractors, legal counsel, insurance carriers, brokers, and internal teams including Development, Operations, Accounting, and Finance.
• Technology & Reporting: Utilize the company's claims software system for accurate recordkeeping and prepare timely and detailed reporting for leadership and external partners.
• Deadline Leadership: Influence and motivate others—including vendors and cross-functional teams—to meet aggressive deadlines while upholding quality standards.
• Continuous Improvement: Identify opportunities for process enhancement, cost containment, and operational efficiency within the property claims space.
• Vendor & Contract Management: Negotiate contract terms for restoration projects to ensure compliance, value, and timely completion.
• Team Collaboration: Actively participate in a positive team environment through teamwork, communication, and excellence in service; communicate regularly with the Director of Risk Management & Insurance.
• Service Culture Leadership: Actively demonstrate the values of the Weidner Customer Service Vision to team members, associates, and external customers.

Qualifications

• Minimum of 2 years of experience managing property insurance claims, including handling of complex losses, required.
• Strong understanding of construction methods and materials; experience overseeing contractors during repair and restoration projects is highly preferred.
• Bachelor’s Degree preferred; experience within the multifamily or apartment industry is also preferred.
• Proficient in mathematics and financial concepts relevant to claims evaluation, cost tracking, and recovery.
• Excellent written and verbal communication skills; strong negotiation capabilities with a proven ability to drive resolutions and close deals.
• Strong interpersonal skills with a collaborative mindset; able to build and maintain productive long-term relationships across diverse stakeholder groups.
• Proactive communicator who is comfortable initiating direct conversations to resolve issues and move projects forward.
• Strong work ethic, positive attitude, and sound judgment.
• Experienced in Microsoft Excel and other Microsoft products (Word, PowerPoint, and Outlook); willing and able to learn new software programs.
• Ability to work in a fast-paced environment with strong motivation to learn and contribute on a daily basis.
• Follow Weidner’s Mission, Vision, and Values and comply with all of Weidner’s policies and procedures as well as all Fair Housing, local, state/province, and federal laws.
• Prompt with regular attendance; maintain professional appearance at all times.
• Work effectively and cooperatively in a team environment and/or independently.
• Ability to work outside of normal scheduled hours when necessary.
• Ability to work 5 days a week in the Kirkland home office.
• Ability to travel within the US and Canada; valid passport required.
• Must agree to a criminal background check and sign an agreement for voluntary drug testing.
• Valid and current driver’s license, vehicle, and vehicle insurance required.