Claims Manager

Responsibilities

• Provides leadership, guidance, and technical expertise to a team of bodily injury and liability claims professionals.
• Oversees claim handling activities, supports complex coverage and liability determinations, and ensures the delivery of high-quality claim outcomes and exceptional customer service.
• Coaches and develops team members, creates and implements training and professional development programs, and provides technical consultation on coverage and claim-related issues.
• Assists with problem resolution, collaborates with customers, business partners, and internal stakeholders to enhance customer experience, and leads and participates in strategic initiatives.

Qualifications

• Bachelor’s degree.
• Minimum of 5 years of Commercial Auto Bodily Injury claims experience, including meaningful exposure to trucking-related claims.
• Minimum of 3 years of Bodily Injury leadership or management experience overseeing claims professionals or teams.
• Strong understanding of commercial transportation and trucking operations; knowledge of Federal Motor Carrier Safety Regulations (FMCSR), Hours of Service requirements, and commercial transportation industry resources such as CAB is preferred.
• Demonstrated ability to analyze complex situations, exercise sound judgment, and make independent decisions that achieve positive business outcomes.
• Proven problem-solving, negotiation, and conflict-resolution skills in a fast-paced claims environment.
• Excellent verbal and written communication skills, with the ability to effectively interact with customers, claimants, attorneys, business partners, and internal stakeholders.