Claims Manager

About the role

This is a hybrid Claims Manager position responsible for the overall operation of a designated office. The Claims Manager participates in formulating and administering company best practices, developing long-term goals and objectives, analyzing costs, activities, and operations, and supporting the goals of the Claims Department and CorVel.

Responsibilities

• Represents the company in a professional manner to both internal and external customers and clients
• Directs the performance and development of the employees in their department
• Ensures staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements
• Assures peak performance of the team through continued training and coaching, coupled with regular performance evaluations
• Utilizes jurisdictional expertise and knowledge of regulatory rules, statutes, and procedures to ensure compliance
• Monitors operational workflow and manages appropriate staffing levels and staff retention strategies
• Develops and oversees the implementation of common claim practices and procedures
• Directs and controls the review and settlement of high-dollar or potential high-dollar claims, as well as any claims beyond the authority of subordinate claims personnel
• Promotes operational efficiency, quality, and consistency by continuously improving processes, people, and systems
• Ensures compliance with CorVel’s policies and procedures
• Ability to travel overnight and attend meetings
• Additional duties as assigned

Requirements

• Bachelor's degree or a combination of education and equivalent industry-related experience, with a record of steady advancement in Workers’ Compensation claims administration
• Minimum of 6 years’ comprehensive workers’ compensation administration experience
• Minimum of 2 years' recent supervisory or management experience
• Current license or certification in Workers’ Compensation must be maintained throughout employment with CorVel
• Self-Insured Certificate preferred

Skills

• Excellent written and verbal communication skills necessary for customer contact, negotiation, presentations, project management, and personnel management
• Effective quantitative, analytical, and interpretive skills
• Excellent leadership skills, with a demonstrated ability to motivate staff and obtain results through teamwork
• Ability to function effectively under time constraints, consistently meet deadlines, and handle multiple tasks in a demanding work environment
• Ability to remain poised in stressful situations and communicate diplomatically via various communication channels
• Computer proficiency and technical aptitude with the ability to utilize common computer applications
• Strong interpersonal, time management, project management, and organizational skills
• Maintain a high level of professionalism
• Knowledge of the entire claims administration, case management, and cost containment solutions as applicable to Workers’ Compensation

Pay

CorVel uses a market-based approach to pay, with salary ranges varying by location. Pay rates consider factors such as federal, state, and local minimum wage requirements, geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions.

For leveled roles, new hires may be slotted into a different level based on assessment during the interview process, impacting the salary range. Pay Range: $87,190 - $134,613.

Benefits

• Medical (HDHP) with Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K and ROTH 401K
• Paid time off

About CorVel

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health, and disability management industries. Founded in 1987 and publicly traded on the NASDAQ since 1991, CorVel invests in human capital and technology to deliver innovative and integrated solutions. The company has a strong, supportive culture with over 4,000 employees across the United States embracing core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT!).