Claims Manager & Asset Management Specialist

Duties/Responsibilities

• Develop and maintain a thorough understanding of Kinetic Advantage’s products, policies and procedures relative to assigned areas
• Receive and review insurance policy documents from our dealer partners for compliance with Kinetic Advantage’s collateral protection requirements
• Effectively communicate requirements regarding insurance and compliance with an inexperienced audience
• Ensure timely delivery of automated collateral protection enrollment notifications
• Oversee the full lifecycle of collateral protection and physical damage claims filed by Kinetic Advantage’s dealer partners, from first notice of loss through final resolution
• Serve as the primary liaison between Kinetic Advantage, our collateral protection insurance carrier, third-party adjusters, and dealer partners regarding claims status and resolution
• Investigate and resolve escalated or disputed claims, including negotiating settlements with carriers, adjusters, and dealer partners as needed
• Supervise, train, and mentor claims staff, ensuring claims are handled consistently, accurately, and in accordance with company standards
• Develop, document, and maintain claims handling policies and procedures, updating them as regulations, products, or business needs change
• Manage relationships with third-party claims administrators, collateral protection insurance partners, and outside vendors
• Remarketing administrative support
• Assume full Collateral Audits operational responsibilities during scheduled PTO or absences of Collateral Audit Specialists
• Perform all other duties as assigned

Education And Experience

• Bachelor’s degree in business, insurance, finance, or a related field preferred; equivalent combination of education and experience will be considered
• 3+ years of experience in claims management, collateral protection insurance, or commercial auto insurance, preferably within the floorplan, automobile, or auction industry
• Prior experience supervising or leading a team preferred
• Familiarity with commercial automotive insurance, collateral protection insurance, and financial services industry concepts and terminology

Required Skills/Abilities

• Bi-lingual Speaker preferred (not required)
• Strong knowledge of insurance claims processes, policy interpretation, and claims adjudication
• Excellent negotiation and conflict-resolution skills
• Strong leadership and team management abilities, with experience supervising and developing staff
• Excellent analytical and problem-solving skills, with the ability to identify trends and mitigate risk
• Excellent organizational skills, including the ability to manage multiple claims simultaneously and prioritize workload
• Excellent time management skills with a proven ability to meet deadlines
• Skilled at providing successful problem resolution and de-escalation with dealer partners and other stakeholders
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite and claims management software

Physical Requirements

• Ability to sit at a desk and work on a computer for prolonged periods of time
• Must be able to communicate clearly
• To operate computer and office equipment, maintain paper files, move about an office environment
• To safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards