Claims Litigation Manager- Section II

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

About the role

We are seeking a dedicated Claims Litigation Manager – Section II. We offer a flexible work environment that requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

Responsibilities

• Manage moderately complex litigation arising out of the property contract in compliance with state laws and regulations, including creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution.
• Deliver a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.
• Manage moderately complex litigation involving serious injury or property damage arising from Section II liability, questionable damages, questionable liability, and questionable coverage issues.
• Apply intermediate knowledge of claims litigation processes under the Homeowner/Renter Policy Contract/Umbrella.
• Proactively manage litigation and act as liaison with members, internal and external counsel.
• Clearly document litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.
• Represent USAA at mediations, case conferences, and/or trials.
• Review, audit, and approve legal fees and expenses.
• Partner with and/or direct law firm vendors to facilitate timely lawsuit resolution.
• Hold law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
• Recognize and solve routine and intermediate issues arising out of legal case management.
• Follow practices and processes to achieve results that positively impact the quality, timeliness, and effectiveness of the team; proactively identify opportunities to improve processes.
• Interact with membership, attorneys, and management to advise on moderately complex litigation.
• Ensure members receive high levels of service from themselves and law firm vendors.
• May act as an informal resource for team members.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (8 years of experience in lieu of a degree).
• 4 years of work experience handling liability and first party claims or progressive experience in litigation.
• 2 years of customer contact experience.
• Claims adjusters license in assigned state or ability to obtain license within 3 months.
• Demonstrated negotiation and customer service skills.
• Excellent communication skills with experience as an effective liaison between partners, members, outside counsel, and management.
• Knowledge of P&C policies and state laws.
• Knowledge of regulatory compliance related to claims and claims litigation.
• Experience handling large losses property or commercial.
• Knowledge of Microsoft Office tools including Word, Excel, and PowerPoint.

Qualifications

• 4 or more years of injury Litigation Case management under the Homeowner/Renter Policy Contract/Umbrella – Personal Injury Section II Coverage.
• 2 or more years of Commercial/Premise Liability experience.
• Managed moderate to complex Litigation cases.
• Thorough understanding of negligence laws and how they apply.

Pay

The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education to assist employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.