Claims Litigation Manager- Section II

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

About the Role

We are seeking a dedicated Claims Litigation Manager – Section II. This individual contributor role offers a flexible work environment requiring in-office presence 3 days per week. The position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA, or Tampa, FL. Relocation assistance is not available for this position.

Responsibilities

• Manage moderately complex litigation arising from the property contract in compliance with state laws and regulations, including creating defense or settlement strategies.
• Evaluate, negotiate, and collaborate with defense counsel to secure appropriate resolution of claims.
• Deliver a concierge level of best-in-class member service through setting expectations, proactive communication, advice, and empathy.
• Manage litigation involving serious injury or property damage from Section II liability, questionable damages, liability, and coverage issues.
• Apply intermediate knowledge of claims litigation processes under the Homeowner/Renter Policy Contract/Umbrella.
• Proactively manage litigation and act as a liaison with members, internal and external counsel.
• Document litigation strategy, budget, investigation, evaluation, negotiation, settlement, and trial decisions.
• Represent USAA at mediations, case conferences, and/or trials.
• Review, audit, and approve legal fees and expenses.
• Partner with and direct law firm vendors to facilitate timely lawsuit resolution.
• Hold law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
• Recognize and solve routine and intermediate issues arising from legal case management.
• Follow practices and processes to positively impact quality, timeliness, and effectiveness; identify opportunities for process improvement.
• Interact with members, attorneys, and management to advise on moderately complex litigation.
• Ensure members receive high levels of service from both yourself and law firm vendors.
• Act as an informal resource for team members.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies.

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of a degree (8 years of experience in lieu of a degree).
• 4 years of work experience handling liability and first-party claims or progressive experience in litigation.
• 2 years of customer contact experience.
• Claims adjuster’s license in assigned state or ability to obtain within 3 months.
• Demonstrated negotiation and customer service skills.
• Excellent communication skills with experience as an effective liaison between partners, members, outside counsel, and management.
• Knowledge of P&C policies and state laws.
• Knowledge of regulatory compliance related to claims and claims litigation.
• Experience handling large losses (property or commercial).
• Proficiency with Microsoft Office tools including Word, Excel, and PowerPoint.

Qualifications

• 4 or more years of injury litigation case management under the Homeowner/Renter Policy Contract/Umbrella – Personal Injury Section II Coverage.
• 2 or more years of Commercial/Premise Liability experience.
• Experience managing moderate to complex litigation cases.
• Thorough understanding of negligence laws and their application.

Pay

The salary range for this position is $85,040 - $162,550. USAA does not provide visa sponsorship for this role.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education to assist with professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.