Claims Litigation Manager- Auto

About USAA

USAA’s mission is to empower members to achieve financial security through highly competitive products, exceptional service, and trusted advice. The company strives to be the #1 choice for the military community and their families, guided by core values of honesty, integrity, loyalty, and service. USAA supports active‑duty military spouses and may offer remote or hybrid flexibility for them, consistent with applicable policy and business needs.

The Opportunity

USAA is seeking a dedicated Claims Litigation Manager – Auto. This hybrid role requires three days per week in the office and can be based in Chesapeake, VA or San Antonio, TX. Relocation assistance is not available for this position.

What You’ll Do

• Manage moderately complex litigation arising from auto or property contracts, creating defense or settlement strategies, evaluating, negotiating, and collaborating with defense counsel.
• Deliver concierge‑level, best‑in‑class member service by setting expectations, providing proactive communications, advice, and empathy.
• Handle litigation involving serious injury or property damage, questionable damages, liability, and coverage issues.
• Apply intermediate knowledge of claims litigation processes.
• Proactively manage litigation and act as liaison with members, internal, and external counsel.
• Clearly document litigation strategy, budget, investigation, evaluation, negotiation, settlement, and trial decisions.
• Represent USAA at mediations, case conferences, and/or trials.
• Review, audit, and approve legal fees and expenses.
• Partner with and direct law‑firm vendors to facilitate timely lawsuit resolution.
• Hold law‑firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
• Recognize and solve routine and intermediate issues arising from legal case management.
• Follow practices and processes to achieve results, positively impacting quality, timeliness, and effectiveness, and identify opportunities for process improvement.
• Interact with members, attorneys, and management to advise on moderately complex litigation.
• Ensure members receive high levels of service from both the manager and law‑firm vendors.
• May act as an informal resource for team members.
• Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have

• Bachelor’s degree; or 4 years related experience may substitute for the degree.
• 4 years work experience handling liability and first‑party claims or progressive experience in litigation.
• 2 years customer‑contact experience.
• Claims adjuster’s license in the assigned state or ability to obtain a license within 3 months.
• Demonstrated negotiation and customer‑service skills.
• Excellent communication skills; effective liaison between partners, members, outside counsel, and management.
• Knowledge of P&C policies and state laws.
• Knowledge of regulatory compliance related to claims and claims litigation.
• Experience handling large‑loss auto, property, or commercial claims.
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint).

What Sets You Apart

• 5+ years experience handling casualty liability claims, including bodily injury and uninsured/underinsured motorist bodily injury claims.
• 2+ years direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist litigation to resolution.
• Familiarity with injury‑claims litigation processes.
• Experience working injury claims for New York and Michigan (required); experience in non‑EU international claims is a plus.
• Continuing education or relevant insurance designations (SCLA, CPCU, AIC, etc.).
• US military experience through service or as a military spouse/domestic partner.

Compensation

The salary range for this position is $85,040 – $162,550. Licensed positions require a background check that includes criminal history, education, employment verification, and a credit check consistent with applicable laws. USAA does not provide visa sponsorship for this role; candidates requiring immigration support should not apply. Compensation is determined based on experience, market data, and location, with potential pay incentives tied to corporate and individual performance.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) plan and pension.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career‑path planning and continuing‑education support.