Claims Litigation Manager- Auto

We need to output HTML fragment with sections: About the role? The posting includes "Why USAA?" intro, "The Opportunity", "What You'll Do", "What You Have", "What Sets You Apart", "Compensation range", "Benefits". Also mention location, hybrid schedule, relocation assistance not available. Also mention "USAA roles may offer remote or hybrid flexibility for active-duty military spouses". Also "This hybrid role requires an individual to be in the office 3 days per week." So schedule: hybrid, 3 days office. Also location: Chesapeake, VA or San Antonio, TX. Also mention compensation range. Benefits described. We must not repeat job title as heading. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content accordingly. We need to decide which sections to include based on content. - About the role: could include mission statement, why USAA, core values, support for military spouses, hybrid flexibility, location, relocation assistance not available. That seems appropriate. - Responsibilities: "What You'll Do" content. - Requirements: "What You Have" (basic qualifications). Could also include license requirement. - Qualifications: maybe "What Sets You Apart" (preferred qualifications). Or we could treat "What Sets You Apart" as Qualifications. - Skills: maybe combine some skills like negotiation, communication, Microsoft Office, etc. Could be part of Requirements or Qualifications. But we need to follow instruction: prefer few substantive sections over many thin ones. So we might combine. We need to include Pay section only if posting states compensation range. It does: "$85,040 - $162,550." Also mentions compensation details. So include Pay. Schedule: posting says hybrid role requires office 3 days per week. Also mention remote/hybrid flexibility for military spouses. So include Schedule. Benefits: posting includes benefits description. So include Benefits. We must not include sections with filler like "commensurate with experience". Not present. We must not include Job ID etc. We must not include application instructions, EEO boilerplate, etc. Remove those lines. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like location options, relocation assistance not available, hybrid 3 days office, etc. We need to ensure we don't lose any substantive info from the posting. Let's extract substantive info: Intro: Why USAA? mission, empower members, #1 choice for military community, core values honesty, integrity, loyalty, service, support active-duty military spouses, remote/hybrid flexibility for spouses. The Opportunity: seeking Claims Litigation Manager- Auto. Hybrid role requires office 3 days per week. Based in Chesapeake, VA or San Antonio, TX. Relocation assistance not available. What You'll Do: list of responsibilities (managing moderately complex litigation, strategy, evaluating, negotiating, collaborating with defense counsel, delivering concierge service, managing litigation, liaison, documenting strategy, budget, investigation, evaluation, negotiation, settlement, trial decisions, representing at mediations, case conferences, trials, reviewing/approving legal fees, partners/directs law firm vendors, holds vendors accountable, recognizes/solves routine/intermediate issues, follows practices to achieve results, interacts with membership/attorneys/management, ensures members receive high service, may act as informal resource, ensures risks identified/measured/monitored/controlled per risk/compliance). What You Have: Bachelor's degree OR 4 years related experience may substitute; 4 years work experience handling liability and first party claims or progressive experience in litigation; 2 years customer contact experience; Claims adjusters license in assigned state or ability to obtain within 3 months; Demonstrated negotiation and customer service skills; Excellent communication skills with experience as effective liaison; Knowledge of P&C policies state laws; Knowledge of regulatory compliance related to claims and claims litigation; Experience handling large losses auto, property or commercial; Knowledge of Microsoft Office tools (Word, Excel, PowerPoint). What Sets You Apart: 5+ years' experience handling casualty liability claims (bodily injury and uninsured/underinsured motorist bodily injury); 2+ years direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution; Familiarity with injury claims litigation processes; Experience working injury claims for New York and Michigan is a must, experience in non-EU International a plus; Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.); US military experience through military service or a military spouse/domestic partner. Compensation range: $85,040 - $162,550. Also mention licensed positions require background check (criminal history, education, employment verification, credit check). No visa sponsorship. Do not apply if need immigration support. Compensation process description. Benefits: comprehensive medical, dental, vision; 401(k); pension; life insurance; parental benefits; adoption assistance; paid time off program with paid holidays plus 16 paid volunteer hours; various wellness programs; career path planning and continuing education. We need to output HTML fragment with headings

and content in

or

• . Use
  • for any list of duties/requirements/benefits. So for responsibilities, requirements, qualifications, skills, benefits we should use lists. We need to decide which sections to include: About the role (maybe paragraph), Responsibilities (list), Requirements (list), Qualifications (list), Skills (maybe list), Benefits (list), Pay (maybe paragraph), Schedule (maybe paragraph). But we should avoid too many thin sections. Could combine Requirements and Qualifications into one "Requirements" section that includes both mandatory and preferred? But the instruction says use headings for specific categories: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can include all if they have substantive content. However we should prefer few substantive sections over many thin ones. But we have substantive content for each. Let's see if any would be thin. - About the role: we have mission, values, support for spouses, flexibility, location, relocation assistance. That's substantive. - Responsibilities: we have a long list; good. - Requirements: we have basic qualifications (degree/experience, years experience, customer contact, license, negotiation, communication, knowledge of P&C, regulatory compliance, large losses, MS Office). That's substantive. - Qualifications: we have preferred qualifications (5+ years casualty liability, 2+ years auto BI litigation, injury claims processes, NY/Mich experience, continuing education, military experience). Substantive. - Skills: maybe we could extract specific skills like negotiation, customer service, communication, liaison, MS Office, etc. But many of those are already in Requirements/Qualifications. Could be thin. Might combine Skills into Requirements or Qualifications. But we need to follow instruction: "Prefer a few substantive sections over many thin ones." So maybe we omit Skills section and incorporate those skills into Requirements or Qualifications. However the instruction says we can use those headings if we have content. But we should avoid thin sections. So we could omit Skills. - Benefits: substantive. - Pay: substantive (range and details). - Schedule: substantive (hybrid 3 days office, remote/hybrid flexibility for spouses). Could be combined with About the role? But we have location and remote flexibility there. Could keep Schedule separate. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. We need to ensure we don't repeat job title as heading. Not using. Now we need to format. We'll produce:

    About the role

    ... paragraph ...

    But we might also include list for location etc. However instruction: Use
    • for any list of duties/requirements/benefits, and

      for prose. So for About the role we can use prose. Responsibilities: use

      • for each duty. Requirements: use
        • for each requirement. Qualifications: use
          • for each preferred qualification. Benefits: use
            • for each benefit. Pay: maybe

              with details. Schedule: maybe

              with details. We must preserve all substantive info. Let's capture each. About the role content: - USAA mission: empower members to achieve financial security through highly competitive products, exceptional service and trusted advice. - Seek to be #1 choice for military community and families. - Core values: honesty, integrity, loyalty, service. - Support active-duty military spouses. - USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. - The Opportunity: Claims Litigation Manager- Auto hybrid role requiring office 3 days per week. - Location options: Chesapeake, VA or San Antonio, TX. - Relocation assistance not available. We could combine into paragraph. Responsibilities list (from "What You'll Do"): - Managing moderately complex litigation arising out of auto or property contract in compliance with state laws and regulations, including creating strategy for defense or settlement. - Evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. - Delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy. - Managing moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues. - Applying intermediate knowledge of claims litigation processes. - Proactively managing litigation and acting as liaison with members, internal and external counsel. - Clearly documenting litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions. - Representing USAA at mediations, case conferences, and/or trials. - Reviewing, auditing, and approving legal fees and expenses. - Partnering and/or directing law firm vendors to facilitate timely lawsuit resolution. - Holding law firm vendors accountable for following Defense Counsel Litigation Handling Requirements. - Recognizing and solving routine and intermediate issues arising out of legal case management. - Following practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifying opportunities to improve processes. - Interacting with membership, attorneys and management to advise on moderately complex litigation. - Ensuring members receive high levels of service from themselves and law firm vendors. - May act as an informal resource for team members. - Ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. We need to keep each as separate

            • . Requirements list (from "What You Have"): - Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. - 4 years work experience handling liability and first party claims or progressive experience in litigation. - 2 years customer contact experience. - Claims adjusters license in assigned state or ability to obtain license within 3 months. - Demonstrated negotiation and customer service skills. - Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management. - Knowledge of P&C policies and state laws. - Knowledge of regulatory compliance related to claims and claims litigation. - Experience handling large losses auto, property or commercial. - Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Qualifications list (from "What Sets You Apart"): - 5+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims. - 2+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution. - Familiarity with injury claims litigation processes. - Experience working injury claims for New York and Michigan is a must; experience in non-EU International a plus. - Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.). - US military experience through military service or a military spouse/domestic partner. Benefits list (from "Benefits")