Claims First Notice of Loss (FNOL) Representative II - General Motors Insurance
Our client is a global provider of auto finance solutions operating in North America, South America, and the Asia Pacific region. It works through established relationships with auto dealers to offer retail financing and lease programs tailored to customer needs. Additionally, it provides commercial lending products to dealers to support the financing and growth of their businesses.
About the Opportunity
The Claims First Notice of Loss (FNOL) Representative II role focuses on managing initial claims reporting for insurance related to the automotive sector. This position is responsible for accurately recording and processing claims, facilitating timely communication, and supporting the claims process to ensure efficient resolution. The role contributes to the organization's customer service and claims operations by providing essential first-contact support.
Responsibilities
- Receive and document first notices of loss from claimants
- Gather detailed information regarding the claim
- Communicate with customers and internal teams to clarify claim details
- Initiate claim files and ensure data accuracy
- Coordinate with adjusters and other claims personnel as needed
Requirements
- Experience in claims processing or customer service
- Strong communication and interpersonal skills
- Ability to accurately document and manage claim information
- Detail-oriented and organized