Claim Representative - Auto and General Liability

Responsibilities

• Examine and analyze policies, contracts and claim forms to determine coverage.
• Investigate loss in a prompt manner by investigation, telephone, or correspondence to determine the extent of the Company’s liability.
• Request necessary reports, e.g., police reports, fire reports, medical records, property damage inspections, etc.
• Utilize independent adjusting services to assist in the claim investigation as appropriate.
• Establish accurate claim reserves and re-evaluate exposures and reserves during the life of the claim.
• Correctly enter claim data and file documentation into claim and related systems for reporting purposes.
• Negotiate settlement or conclusion of claim.
• Participate in educational, coaching and mentoring opportunities to enhance claims adjusting skills and knowledge.

Requirements

• 2+ years related casualty claims experience and/or training; or equivalent combination of education and experience.
• Ability to travel on an occasional basis.
• Proficient with Microsoft Word, Excel, and Outlook.

Qualifications

• Bachelor’s Degree preferred but not required.
• Prior commercial lines casualty claims experience.
• Ability to organize, prioritize and manage multiple tasks in a fast-paced environment; and quickly and professionally respond to inquiries from customers.
• Possess strong customer orientation; problem analysis and problem resolution skills; and interpersonal and communication skills.

Benefits

• Competitive compensation.
• Paid time off.
• Comprehensive wellness benefits and programs.
• Employer funded health savings account.
• Profit sharing.
• 401k.
• Paid parental leave.
• Employee stock purchase plan.
• Tuition assistance.
• Professional continuing education.

Schedule

A hybrid work schedule with four days in the office and one day remote.

Pay

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Company Details

Rated Best Places to Work 2020, 2022 and 2024 by Business Insurance, Continental Western Group is a regional property casualty insurance company offering commercial products and services through independent agents in the Midwest. CWG provides unique value through the service provided by our experienced group of employees and independent agents. Since 1886 - Strong, Local and Trusted. As a Berkley company, we enjoy operational flexibility that allows us to deliver quality coverage solutions. W. R. Berkley Corporation, and all member insurance companies, are rated A+ (Superior) by A.M. Best Company, and carry Standard & Poor’s Financial Rating of A+ (Strong).