Claims - Field Claims Representative

About the role

The Cincinnati Insurance Companies is seeking Field Claims Representatives to service the Toledo, OH territory. Candidates must reside within the territory. This role involves investigating and evaluating multi-line insurance claims through personal contact to ensure accurate settlements.

Responsibilities

• Complete thorough claim investigations
• Interview insureds, claimants, and witnesses
• Consult police and hospital records
• Evaluate claim facts and policy coverage
• Inspect property and auto damages and write repair estimates
• Prepare reports of findings and secure settlements with insureds and claimants
• Use claims-handling software, company car, and mobile applications to adjust loss in a paperless environment
• Provide superior and professional customer service
• Once eligible, become a certified and active Arbitration Panelist

Requirements

• Be available and communicative during regular business hours
• A desire to learn about the insurance industry and provide a great customer experience
• Ability to work unsupervised
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Excellent problem-solving, negotiation, organizational, and prioritization skills
• Preparedness to follow up with others in a timely manner
• A valid driver’s license

Qualifications

Entry Level Claims Representative

• Bachelor’s degree
• AINS, AIC, or CPCU designations preferred

Experienced Claims Representative

• One or more years of claims handling experience
• AINS, AIC, or CPCU designations preferred
• Bachelor’s degree or equivalent experience required
• Multi-line claims experience preferred
• Ability to completely assess auto, property, and bodily injury type damages

Pay

Entry Level Claims Representative: $57,000 - $76,000 annually, based on education, experience, location, knowledge, skills, and abilities.

Experienced Claims Representative: $62,000 - $90,000 annually, based on education, experience, location, knowledge, skills, and abilities.

Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Benefits

• Company car
• Company stock options, including Restricted Share Units and Incentive-based stock options
• Paid time off (PTO)
• 401K with 6% company match