Claims - Field Claims Representative

The Cincinnati Insurance Companies is seeking field claims representatives to service the Eugene, OR territory. Candidates must reside within the territory. This role involves investigating and evaluating multi-line insurance claims through personal contact to ensure accurate settlements.

Responsibilities

• Complete thorough claim investigations
• Interview insureds, claimants, and witnesses
• Consult police and hospital records
• Evaluate claim facts and policy coverage
• Inspect property and auto damages and write repair estimates
• Prepare reports of findings and secure settlements with insureds and claimants
• Use claims-handling software, company car, and mobile applications to adjust loss in a paperless environment
• Provide superior and professional customer service
• Once eligible, become a certified and active Arbitration Panelist

Entry-Level Claims Representative Requirements

The pay range for this position is $57,000 - $76,000 annually, based on education, experience, location, knowledge, skills, and abilities. Eligible associates may receive an annual cash bonus and stock incentives.

• Be available and communicative during regular business hours
• Desire to learn about the insurance industry and provide excellent customer service
• Ability to work unsupervised
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Excellent problem-solving, negotiation, organizational, and prioritization skills
• Preparedness to follow up with others in a timely manner
• Valid driver’s license

Qualifications

• Bachelor’s degree
• AINS, AIC, or CPCU designations preferred

Experienced Claims Representative Requirements

The pay range for this position is $62,000 - $90,000 annually, based on education, experience, location, knowledge, skills, and abilities. Eligible associates may receive an annual cash bonus and stock incentives.

• Be available and communicative during regular business hours
• Multi-line claims experience preferred
• Ability to completely assess auto, property, and bodily injury type damages
• Capacity to work unsupervised
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Excellent problem-solving, negotiation, organizational, and prioritization skills
• Preparedness to follow up with others in a timely manner
• Valid driver’s license

Qualifications

• One or more years of claims handling experience
• AINS, AIC, or CPCU designations preferred
• Bachelor’s degree or equivalent experience required

Benefits

• Company car
• Company stock options, including Restricted Share Units and Incentive-based stock options
• Paid time off (PTO)
• 401K with 6% company match

About the Company

At The Cincinnati Insurance Companies, we prioritize people and apply the Golden Rule in our daily operations. Our service-oriented, ethical, and knowledgeable associates drive our vision to be the best company serving independent agents. We help protect families and businesses, fostering prevention and recovery from loss. We offer career opportunities for growth, collaboration, and skill development in a diverse and inclusive environment.